Play music on iPhone, does not update plays or last played on Apple Music for Mac

The new IOS update 17.2 fixed the issue for me. Everything is working as expected.

Frustrating - i like to track # of plays of songs regardless of device. iPhone "plays" do not register on my Mac's play count even though i (think) i have all the correct settings.

I have the same problem on my iPhone 14 Pro. It seems that it happened after updating to iOS 17.1. The songs appear on the "Last played" playlist on my iPhone, but doesn't appear on the same playlist on any of the other devices that are synced with my Apple Music library. I have set the library to sync and the device to log to the last play log. It also seems that the last played albums appear on my "Listen now"-lists in Apple Music. I've set up so that my favourite songs are shuffled playing based on how long it is since I've heard them, so this is really annoying.

My play count sync stopped at October 24. All the music I listen on iPhone (12 PRO), Apple Watch (Series 8), iPad (6th Gen), and even MacBook Air (M2) doesn't upload to my Music App on iMac (4k 2017).

I always keep them updated. And have already restarted all my devices.

Done a few tips here and there, but none of my devices upload the play count to the cloud and can be seen on my Music App on iMac. Only the songs I listen on the iMac change the count and register the "Last time played".

October 24 is when play count stopped updating for me when songs play on my iPhone or Apple Watch. I have my itunes on a Windows PC where I can see the play counts and last played. Smart Playlists seem to sync between devices when I change the sort order and add or delete songs But regular playlists do not when changing order manually. I am not sure if there is a way to see play count on iPhone??

Issue is within the app settings ,go settings on device apps ,apple music and permmissions ,the update ,completely tokk away the music and audio which you need to toggle to allow ,that allows you then to toggle on add music as it uploads your library without these options to be allowed your screwed ,spoke to apple support may as have talked to the dustbin there as thick as pig ,**** ,apple are useless do an update roll it out b4 they check to make sure it works properly typical apple ,not bothered as long as the cash keeps rolling in

Ok ,i have samsung note 20 ultra and untill 8 november everthing was fine ,apple do a poxy update ,and bang nothing works i didnt want to sign out as i know after every update to the music app you can never ever be able to upload your music that stupid icon in top right never toggle,s to red so you aint getting your music till it does ,But every one will have same issue as i noticed as in evety app you use you have to have permmissions .Right so go in to your phone settings scroll down to apps ,click on it ,scroll down to apple music all apps are in alphabetical order ,so when you get to apple music you will find within the app permmissions you need to go in to that and toggle allow music and audio ,but you wont find those 2 options as apple have left them out and as we all know without music and audio permmisdions none of your music or add to music will gk red it will be greyed out ,and no matter what you do ,sync music on you computer mac phone ie iphone it wont upload your music ,well done apple another stupendous mess up as usual ,but wait dont call apple suppodt there as thick as pig muck ,but we will get an update to rectify there screw up in 6/8 months till then be very ****** off like md as all my music dissapeared in heart beat soon as i signed out ,why roll out an update till you know the **** thing will work properley ,typical apple useless as ever

Settings ,apps ,apple,music ,allow permmisdions for music and audio toggle on to allow ,but you cant as apple,s lovely update they forgot to add those 2 options so no music add music will be till apple get there finger out stay greyed out till then youd have thought some tech geek at apple would have known this or made sure everthing worked b4 throwing out another useless update ,well done apple ,useless as ever

What a big clusterf--k apple are how on earth can a tech giant not make sure what there doing actually works only at this useless money grabbing company ,as i said the music and audio permmisdions have dissapeared after this latest useless update rendering the app useless for prob millions untill apple get therecfinger out there arse and put it right but wont hold my breath that happening anytime soon

I updated my Mac book air to 14.1.1 and now my previously created playlists have disappeared on my Mac not my phone 14.. I created a new playlist on my Mac the songs transferred to my phone but the playlist did not.. Any thoughts, as I think we are all prisoners to these incompatible updates... SOOOO Aggravating !!!!!!!!

I have the same problem. I play music from my MacBook Air but my iMac, iPad and iPhone don't update. This is on top of another problem where some songs stop after 14seconds ... The Genius Bar was unable to solve the issue. It's seems like many others have these problems but I don't see any solutions. Is Apple just not working much with the Music app?

libertino85 wrote:

I don't know how to download the B version... I'll just wait till December 11 for the actual 17.2 update and hopefully the issue is resolved.

Settings>General>Software Update gets you to where you can access it

Just want to say -- me too! My iPhone (12 mini) went through an update on 11/20/23. Ever since then - no syncing between iPhone and Mac. It had been working perfectly for years before IOS Update 17.1 . I have called for service many times -- they always sound confused, despite the number of other people calling with the same problem. Then they say there's nothing more we can try - and pretty much say they hope it will be resolved at the next software update. Very very frustrating!

Does the next update solve the problem completely. That is - I currently have the very same playlist, one which should remove a song from the playlist after it has been played, on iMac, iPad, Apple TV and iPhone. And all are at different 'positions.' The only one that does update the playlist, is on the iMac. If I play any of the others, nothing happens, no updating.

I thought iCloud meant that each unit could update the playlist and accessing that playlist from another unit, would access the updated central playlist. Play a song on one, it is removed from the playlist, open the playlist on another, the playlist is minus one (as it were) on startup.

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[Edited by Moderator]

That’s partly my problem. The playlist I have on my iMac, based on a certain number of plays, at the moment anything with under four plays, is on the iPhone, iPad and the Apple TV alright, but ‘stuck’ in different stages. None of which update based on what has been played 4 times and therefore been (in theory) ‘removed’ from the playlist. None of the versions of the playlist, match. I’m not sure quite when they stopped being updated, but it is several months in some cases.

I tried logging totally out of Music on my iPhone, then restarting the phone, then adding Music again…the iPhone playlist was exactly the same as it was before, about three months out of date - according to Music on the iMac.

and…it’s stopped scrobbling to Last.fm. Really irritating. Especially as Mr Cook et al, tout the ability to update ACROSS devices, as one of the (no-brainier) ‘features.’

If one can do them for false advertising, I don’t know…