my iphone 13 pro is frozen. I cannot lock the screen or open any apps

I was using the instagram app and my application crashed, causing the whole phone to freeze. Now I cant even use the phone at all. The screen is frozen and it won't even turn off. What should I do? Wait until the phone is completely dead to restart it?

iPhone 6, iOS 11

Posted on Oct 30, 2023 11:27 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2023 1:31 AM

Did you try to force restart your iPhone?

Force restart iPhone - Apple Support


Connecting in Recovery mode to your computer might also help:

If your iPhone won't turn on or is frozen - Apple Support



1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my iphone 13 pro is frozen. I cannot lock the screen or open any apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.