Voicemail greeting keeps going back to default, won’t remain on custom setting

I called my carrier and the automated assistant sent me a link on how to fix it. I have AT&T, and it worked for me. Bring up the keypad on your phone, and press and hold 1. The automation will give you some options. When it says the "Greetings" option, press the corresponding number it gives you to access that option. It will then walk you through a few options for new voicemails.

I really hope this helps. This was a pain in the butt to fix for me.

May help if set greeting through a phone call to your voicemail. I called from my cell phone. It brought me into my voicemail without initially playing the greeting and ATT had a greeting option I pressed and selected custom and my old recording was there. I selected that and checked the setting on my phone and it changed before my eyes from default to custom. Fingers crossed it stays bc I also use this for business.

May help if set greeting through a phone call to your voicemail. I called from my cell phone. It brought me into my voicemail without initially playing the greeting and ATT had a greeting option I pressed and selected custom and my old recording was there. I selected that and checked the setting on my phone and it changed before my eyes from default to custom. Fingers crossed it stays bc I also use this for business. If not I’ll try turning of love voicemail as a couple suggested

Try turning off Live Voicemail. For me, with Live Voicemail on it always defaults to a personal greeting. With live voicemail turned off, it does not.

I had a couple of people report their greeting was randomly changing to their previous OOO message after they had removed it. My carrier suggested turning off Live Voicemail that was just rolled out with iOS 17. That seemed to do the trick.

Try turning off live voicemail, worked for me at least.

The voicemail settings are controlled by your carrier, soyou need to contact your carrier.

I encountered this as well. So, on a whim I called the phone and my custom greeting DID pick up, despite it looking like it didn't save! Give it a test.

Turning live voicemail off has been reported to work. I have an iPhone 8 and voicemail shows as readable but no option to unselect.

videos said change region back and forth US and Canada and keep checking and live voicemail should show up under phone but still not listed.

may software is iOS 16.1 and saw apple says iOS 17, which version discusses in videos on in selecting LV, is not compatible below iPhone 11 and is compatible with Sr, Sx and 2nd and 3rd gen SEs. Guess that’s how they sell their phones rather than actually making all the features work or giving a hoot about the impact on business phone

Settings phone then scroll down to live voicemail

For AT&T customers, simply hold down 1 and it will connect you to the voicemail operator where it will walk you through setting up a voicemail step-by-step.

I have tried your suggested solution several times, and it keeps defaulting back to the default greeting randomly every time I try to look into it.

please let me know how to fix this because it’s very disturbing and impacts my business.

Hi have you resolved this its happening to me and defaulting back to a message i used in 2015 since then its now a business phone and very embarrassing?? . It does change greeting for a few days/weeks then recerts back thank you

Started experiencing this issue. Keeps defaulting to prerecorded voicemail greeting instead of Custom voicemail greeting that was working just fine forever. Won’t let user Change back to custom voicemail. Must have been a bug in an update.

OK, so I turned off live voicemail as I found the button for it. When I do that and go into voicemail and press on greeting, it puts a white bar across the top and then I can’t choose any of the options below and it doesn’t prompt me to enter my greeting at all. If I swipe down on the white bar, then I can get out of it, so there is a bug That needs to be fixed