Can't install iPhone app

Question

mydahlia Author

Level 1

4 points

Can't install iPhone app

When I try to install an iPhone the button I tap twice on the right side of the doesn't work. It goes back to get app

Posted on Oct 31, 2023 3:17 PM

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Answer 1

100clicks

Level 4

1,251 points

Nov 2, 2023 5:25 AM in response to mydahlia

You can toggle off Face ID for iTunes and App Store in Settings>Face ID & Passcode, you will be prompted to add your password when you download apps

You can also check your settings in

Settings> Tap your name>Tap Media & Purchases>Tap Password Settings, choose the setting that you prefer

Require a password for App Store and iTunes purchases – Apple Support

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Answer 2

mydahlia Author

Level 1

4 points

Nov 1, 2023 7:32 PM in response to 100clicks

It happens with every app I try to install. I double click the right button and it repeatedly goes back to the get app screen. Do I have some settings wrong or is my double tap button just not functioning?

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Answer 3

100clicks

Level 4

1,251 points

Oct 31, 2023 3:19 PM in response to mydahlia

Is it doing with any app you try to get or just with one particular app/ if it's just one it can happen probably problems with the app or the server

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Answer 4

100clicks

Level 4

1,251 points

Nov 2, 2023 4:02 AM in response to mydahlia

Check this, go to Settings>Face ID & passcode> and enable iTunes and App Store in Use Face ID for

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Answer 5

mydahlia Author

Level 1

4 points

Nov 2, 2023 4:24 AM in response to 100clicks

I do not use Face ID to enable my iPhone. I use my Apple ID. If I go to Face ID, will that automatically make me use Face ID to access my phone. Not sure I want to use face id

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Can't install iPhone app

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