eSIM locked on iPhone 12

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Level 1

7 points

eSIM locked on iPhone 12

My iphone has never been assigned to a carrier contract. About a year ago, I decided to use a eSIM. The set up of eSIM was successful. A time later I have to reset all my Iphone settings (because I forgot my passcode and can not unlock it) and I don't have a backup for my Iphone. After I reset all settings and set up a new one The SIM locked status appered on my devide. And now I Can not use any eSIM, there is an issue "Unsupported eSIM". How do I fix it? pls help!!! All screenshots you can see in the attachment. Current IOS version 17.0.3, Iphone model A2172.

[Re-Titled by Moderator]

iPhone 12

Posted on Nov 1, 2023 2:30 AM

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Answer 1

ProustGiulio

Level 10

208,614 points

Nov 1, 2023 2:47 AM in response to Vcm1444

Looking at your screenshot, it is clear that your device is "SIM locked".

Only the cellular carrier to which your SIM card is blocked can unblock it, if you are eligible.

See also this support article about that:--> How to unlock your iPhone for use with a different carrier - Apple Support

Regards

Giulio

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Answer 2

Nov 1, 2023 3:11 AM in response to Vcm1444

So … have you contacted your eSIM carrier ???

You might also consider updating to the most-current iOS. (17.1)

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Answer 3

Vcm1444 Author

Level 1

7 points

Nov 1, 2023 3:15 AM in response to Chattanoogan

Not yet. I tried to contact them online today, but I was told that it would be better to come to their office regarding this issue. So I will soon contact to my carrier and maybe they will solve my problem. I really hope they will.

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Answer 4

Jan 25, 2024 9:01 AM in response to Vcm1444

@Vcm1444 - did you get this issue resolved? I have the same situation where my iPhone works with any physical SIM but I can't not install an eSIM (which I want to use while I travel). Please advise, I'm stuck.

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