My iPhone 15 Pro is not syncing play counts.

The only way I solved it and its been fine now for about a week is to completely wipe my Mac's, reinstall OS and then upgrade to Sonoma. Reinstalled all my apps manually without Time Machine backup (I was paranoid it would take the fault with it so might be worth a go), files were already in OneDrive. Ever since then its worked fine on both Macbook Pro and Air laptops.

[Edited by Moderator]

OK HERE WE GO😃😃😃😃

Starting from the beginning

Start up your iMac once open press the option key down hold and open up iTunes this will allow you to add a new library. Add a new library (music one) .

Go to your main source of music music drop a couple of tracks into the new music library one

This is only temporary for the time being. There is probably a glitch in your software which I had and we need to get it to re-format and this is the way to do it. Once the songs are in the new folder shutdown the Mac

reopen the Mac connect your phone and sync the phone to the laptop. This will ask you do you want to replace the old with? No yes?

Once this is synced, disconnect your phone and try and plan songs if that works then this is the key part

Shutdown the Mac disconnect the phone

Turn on the Mac once fired up press and hold option key reopen iTunes with the key down

Change the folder again back to your original folder

It will ask you to swap over and delete the old one, yes

Once this is done sink the phone again if not worked shut down the laptop

Reopen the laptop go to Apple Music and re-sync this should resolve the problem

This is happening to me too. This is very frustrating and I've spent more than 3 hours chatting with Apple Support with no resolution. This really needs to be updated soon as it's a very bad customer experience. I have tried all the steps above including deauthorizing my computer, signing in and out of my Apple Music account, verifying all settings are correct and even reinstalling MacOS as instructed by Apple support. None of this has worked.

I, too, am having this issue. It’s a problem on iPad OS as well. I have about four days of play history waiting to sync back to iCloud. But of course, Apple won’t give us a way to manually sync from iOS/iPadOS.

My play count sync stopped at October 24. All the music I listen on iPhone (12 PRO), Apple Watch (Series 8), iPad (6th Gen), and even MacBook Air (M2) doesn't upload to my Music App on iMac (4k 2017).

I always keep them updated. And have already restarted all my devices.

Done a few tips here and there, but none of my devices upload the play count to the cloud and can be seen on my Music App on iMac. Only the songs I listen on the iMac change the count and register the "Last time played".

Same problem. Apple basically told me that my iMac was too old. Problem is the same thing is happening between my iPhone 14 and my fairly new iPad. I’ve gone as far as restoring my phone. Nothing is working. I keep hoping for an update, but nothing so far. All of my playlists are smart playlist. And like all of the replies here, the syncing from the iPhone to all other devices is not working. Oddly enough the syncing from iMac to the phone is working.

I'm having the same problem as the original poster - bought an iPhone 15 Pro last week, and playing a song on the iPhone 15 Pro doesn't update the play count. However played songs on my old iPhone 13 mini is fine - updates on computer and other devices. My issue seems specifically linked to the iPhone 15 Pro...

Originally I setup the iPhone 15 Pro as a new iPhone... tried erasing the phone, and using the iPhone 13 mini backup to install, but this doesn't work either - not updating when listen to music...

Yep, same. Metadata has been issue for the past ten years to be honest in various instances, this seems like another one. At least it's everyone and not just me :)

None of my devices are syncing. Though anything played on iPhone and iPad appear in RECENTLY PLAYED on the browse on all devices, but the information isn't moving over.

The only syncing that is possible is playing on a Mac, then going to sync library, that works across the devices. And playing songs on the HomePod from your library does too. But iPhone and iPad aren't working between each other or across. Hopefully they sort it out, it's maddening as I have a playlist specifically for LAST PLAYED

I thought I was the only one with this issue. Songs played on my iOS 17.1.1 device does not seem to update play counts on iTunes on my windows computer but plays from my iPad on iPadOS 17.0 updates it just fine. What's odd is that my weekly Apple Music Replay seems to be updating just fine.

I am having the exact same issue and I am running an 12pro Max. Play history/counts have not updated for well over a week. Now I am just using the iPhone for music playback so at least there is some semblance of order. I have tried everything and currently have a case number with Apple Support however they haven’t been in touch for a week or so. I just find it exhausting talking initially to a bot and then going over and over what the issue is and then generally being treated as though I don’t what I am talking about. Still hopefully they will fix it soon so I can sleep.

Same as everyone else. Listen to my Music solely through my iPhone and then sync either with my MacBook or MacMini.. Have a few Smart Playlists that rely on Playcounts and none of them are updating on the Mac's since IOS 17.1 although new tracks I add to my libary do appear.

Since updating to 17.2 the sync has been erratic. Play counts and songs played on iPhone seem to sync across platforms, but Last Played Date's are missing on some songs. I can't figure out why, and under what circumstances. I thought it might be due to WiFi/5G/LTE variations and switching between them. More tests need to be done.

I had two weeks of everything working to nothing working across every device, whole library disappeared. Same Genius error on all devices. Spoke to Apple support for 3 hours and 4 different people on Tuesday, issue now gone up the support chain waiting for a phone call back on Friday, told won’t have Apple Music for Christmas. Signed up with alternative service as clearly there are major issues with Apple Music. Nightmare!

I've got this too. Have had a long time now.

Anything played on the iPhone, has absolutely no effect on exactly the same playlist (based on play count), on iMac, iPad and Apple TV.

I was led to understand, from posts by other users elsewhere, that the latest 17.2 update had fixed this (congratulations to them), but not for me.

I've now also noticed that, despite having the "use mobile data for downloads, streaming, updating your library and loading artwork," checked (green), when I look at 'history' on the iMac, the only 'registered' music, is the track I set going before leaving the house. And nothing played since getting back in and before taking the headphones off either.

Last.fm shows all the tracks played during the day, but not Music on the iMac (which I thought was the central 'hub'). So at least I know I'm not going crazy.

This is intensely irritating. And goes against the 'Sync Library (also green), saying "Your purchased music, content you add from Apple Music or import to iTunes (why iTunes?), and changes you make to your library will sync across all your devices." Plainly and demonstrably, not true.

Got it ..... but only after 30 minutes with a very smart lady from Apple support and screen sharing! Named Karen!

What a nightmare and although I tried all the suggestions in this forum, nothing worked!

The procedure was sooooo long that I can't give advice here as I was all over the screen and mobile like fleas on a dog!

It WASN'T IOS 17.1 or 2 but in iTunes itself, guaranteed so no need to go there!

Not only could I not sync my music from Win 10 Home PC to my iPhone 15 POro Max via iTunes, it wiped all my backups out as well! But as they were on the PC that wasn't the end of the world.

So, sorry I can't go through the procedure, but it is definitely fixable, just have to get onto the right Apple person.

Also didn't have to uninstall/reinstall iTunes either. Played around in the iTunes FILE menu adding songs but that's about all, rest was way above me!

All the best!