Apple ID Verification Code message shows up randomly

My iphone SE (ver 16.6.1) recently started presenting me with a pop up that says "Enter this verification code on the web to sign in" Below that is a 6 digit number to enter on a web page. The thing is, I may be in my car, or the store, or anywhere except using a pc to try to log into one of my accounts! I'd just ignore this as someone trying to gain access somewhere but the pop up does NOT offer the option to dismiss, only an 'OK' to accept ( I guess to accept, it could be just wanting me to acknowledge the prompt).

The only way I've found to make the message go away (other than touching OK) is to reboot the phone.

I sure don't wont to click OK since I'm not the one trying to login somewhere and I can't use my phone until the popup is gone.

I've changed my password three times now and it's not had an impact. What's going on?


iPhone SE (2nd generation)

Posted on Nov 2, 2023 11:35 AM

Reply
9 replies

Nov 4, 2023 10:33 AM in response to twainer

So its still occurring; I've determined that it happens anytime I login to appletv+ to watch something. The phone prompts me to touch 'ok' as I'm logging in on the tv, then provides the 6 digits the tv wants to proceed. After this, the phone prompt is dismissed by touching OK again. Some 6 to 12 hours later that same prompt (same 6 digits) reappears for no apparent reason and demands me to touch 'ok' to vanquish it. Strange behaviour which started after the most recent update of Ios. Now that I know it's my tv, I won't have to reboot the phone to ignore the message, but its clearly not something that should be happening.

Nov 2, 2023 1:15 PM in response to twainer

Here's more, some of which is not in Apple's documents referenced in my previous post. I am therefore posting it separately since it is not part of Apple's official guidelines. However, it probably has more specifics to actually aid in identifying bogus messages.


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - About your Apple ID email addresses - Apple Support

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is in response to a request from you to have them call you.


* Exception: https://discussions.apple.com/thread/8483395?answerId=33701414022#33701414022


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


If this is with regard to a supposed purchase, this Apple article has relevant information and web links for checking if you really have made a purchase or paid for a subscription: If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Purchases made under Family Sharing might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts. --> If you see 'apple.com/bill' on your billing statement - Apple Support Apple will email a receipt to the Family Organizer if a purchase is made on a card held by the Family Organizer. This will have the Apple ID of the purchaser, which you should recognize, but won't have specific about what was purchased.


Read this link "If you think your Apple ID has been compromised" --> If you think your Apple ID has been compromised - Apple Support


Also make sure you are using "Two-factor authentication for Apple ID" --> Two-factor authentication for Apple ID - Apple Support


Nov 2, 2023 1:15 PM in response to twainer

A lot of this security stuff has two faces. It can be real, but scammers and phishing send out messages that look like Apple messages, but are really trying to get you to enter your account information on their fake web sites made to look like Apple.


Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Avoid scams when you use Apple Cash --> Avoid Apple Cash scams - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw



If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support article page on apple.com and use the instructions in the article to verify though Apple itself, or your Apple device features such as Settings or an Apple app, what the message is claiming. To ask Apple start at this web page: Official Apple Support


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


Nov 2, 2023 1:31 PM in response to Limnos

Thanks for all those links and information but what I'm seeing really isn't a scam or phishing attempt. On the phone display is a pop up message that simply offers no options other than 'ok'. I can't dismiss it, I can't ignore it, I can't use the phone in any way. My only options or to touch 'ok' or reboot the phone. If that's a scam its a pretty darn good one. As I said, I think it's some sort of glitch.


Nov 2, 2023 1:53 PM in response to shoeluvr13

There's a thought shoeluvr13, thanks for pointing that out. It is the same sort of pop up that happens when I try to login to say, appletv+ or this forum, except that it shows up hours after I've already pressed 'allow' on the original pop-up. And since I've had to just now go through that process to log back in to this site, I had to dismiss the pop-up to get the 6 digit code required. It seems that the pop-up may reappear later on after I've long moved on to something else.

I kept note of the 6 digits just now and will compare them with those that appear in the mystery pop-up if/when it shows up later. As for pressing OK when it does show up, I think you are right, it should be safe, but it's disconcerting when I've been doing other things and a request like that just appears unexpectedly.

I forgot to add, yes, I do have a number of pc's that I use and any of them could remain logged in after I've left that machine and attempt to re-authenticate.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID Verification Code message shows up randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.