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400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I can no longer access my gmail email account on Safari before and after it was updated.


I tried on Chrome and was able to get in. However, I don't regularly use Chrome and would like to continue accessing my email using Safari.


I cleared cache, cookies, upgraded iOS, restarted computer and removed extensions. Help please

iMac (2017 – 2020)

Posted on Nov 2, 2023 3:58 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2024 11:23 AM

Changing the default browser to Chrome resolved the issue. Then changed the default browser back to Safari.

In macOS Ventura or later

  1. From the Apple menu  in the corner of your screen, choose System Settings.
  2. Click Desktop & Dock in the sidebar.
  3. Scroll down and choose a web browser from the “Default web browser” menu on the right.

In earlier versions of macOS

  1. From the Apple menu  in the corner of your screen, choose System Preferences.
  2. Click General.
  3. Choose a web browser from the “Default web browser” menu.


42 replies

Jan 11, 2024 10:33 AM in response to BraddB

This will all depend on browser you have set as default on your iMac, Mac, or MacBook device. If its Safari, from the top task menu, make sure you see Safari listed, click on the Safari option, then click on the Privacy tab if you are on the latest version of MacOs Sonoma 14.2.1.


Then uncheck two boxes:


Website Tracking: Prevent cross-site tracking


Hide IP address: Hide IP address from trackers.


Go to the Contacts app and enter your credentials for Google. When you see all your contacts list, you can go back and enable the settings within Safari. I have not had any issues since two days ago.

Jan 23, 2024 1:08 PM in response to pdsmith413

This issue only showed up after Google started pushing PassKeys and changed their security settings page. Something on their end messed this login process up.

Hopefully Apple and Google can figure it out and fix this issue as I think it will become a much bigger problem over time. On Apple's end - they should adjust any privacy settings blocking the ability to add the account in private browsing mode. On Google's end they should coordinate with Apple to make sure security changes work with various OS'.


I tried all the different privacy settings and content blocker features and was unable to get it working on Safari.

I used Chrome instead - set it to default, signed in and added the account, then switched back to Safari as the default -- as rostosha mentioned.

Jan 24, 2024 10:55 AM in response to pdsmith413

Google is doing everything it can to FORCE people to use Chrome. In my situation, I could not access my Gmail account with Apple Mail. I was able to log into my account on the Gmail website. I think I tried just about everything suggested here. The "simple" fix was to make Chrome my default browser. Then all of the Google authentication gobley-goop went through just fine. After achieving this goal, I eagerly switched back to Firefox as my default browser.


We all know, Google would NEVER cause these problems intentionally.



Feb 10, 2024 12:29 PM in response to pdsmith413

I changed the password on my gmail account for security reasons. When I tried to set the password on my Mac mail, I got this same 400 error message. I then set my default bowser to Chrome as suggested and repeated the same process to set the password on Mac mail. The process opens up Safari, even though I set the default browser to Chrome. So it didn't work, and I get the same 400 error message

Feb 12, 2024 6:06 AM in response to pdsmith413

If you go into Safari --> Settings --> Privacy --> Advanced and uncheck "Privacy: Use advanced tracking and fingerprinting protection" you will be able to sign into your e-mail. You can then enable this feature again once you've successfully logged into your e-mail. There is no need to install chrome or change your default browser.


When your logging into gmail with Safari by default it launches a private browser to finish the transaction and having this feature enabled blocks whatever google is doing on the backend to validate your session.

400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

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