Cellular stops working when activating iPad.

Hi Everyone,


I have an iPad Pro 2 cellular running iOS 17.1 that has always worked just fine, but recently cellular stopped working. I'm not sure whether this has any connection to iPadOS 17 or not.


In settings, my only option is to sign up for an eSIM plan, as if there is no physical SIM in the iPad.


Having cleaned the SIM, tested it in another device and then performed a network reset on the iPad, I moved to a backup and full reset.


When the iPad restarts, it shows a working LTE cellular connection, using the installed physical SIM.


As I work my way through the screens towards restoring the iPad [Language, Country or Region, Appearance, Quick Start, Choose Wi-Fi] when I get to the 'Activating' screen, cellular disappears and never comes back, with the next screen asking to 'Set up Cellular Service', as if the iPad has no physical SIM.


I have tried skipping Wi-Fi to remain on the cellular connection but, as the same moment, cellular fails.


The iPad works fine in every other respect.


If I place the SIM in another iPad (earlier original Pro, also running 17.1), cellular works.


Has anyone seen this on another device? Even better, do you have a fix?


Thanks.

Posted on Nov 3, 2023 5:24 AM

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Nov 3, 2023 5:28 AM in response to OS_Agnostic

Given that you have demonstrated that the physical SIM is both active and useable with a different iPad, you might be best advised to seek assistance directly from from Apple Support.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


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Cellular stops working when activating iPad.

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