Cellular Service / Mobile Service shows unavailable for iphone 16 pro

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Level 1

5 points

Cellular Service / Mobile Service shows unavailable for iphone 16 pro

Need help. I bought my iphone 16 pro from canada; which has one physical SIM and another eSIM option available and with no restriction or no network plan. I setup up the phone myself and started using both physical SIM (of one operator) and eSIM (of another operator). I have used around 9 days like this with no trouble.

One fine morning, the eSIM disappeared from settings and stopped working. I restarted the device and I immediately checked with my cellular service provider and replaced QR code for eSIM. Then I reset the network and even reset all settings with data. Then i setup again restoring data from icloud. But unfortunately, the Mobile Service / Cellular Service shows unavailable. Hence, I could not add eSIM using QR code.

I need suggestions from the community to resolve this. hats off to the experts !

Regards.

TT

[Edited by Moderator]

iPhone 16 Pro, iOS 18

Posted on Oct 20, 2024 12:43 AM

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Answer 1

Top-ranking reply

varjak paw

Level 10

182,808 points

Oct 22, 2024 8:16 AM in response to tahsinT

The next step would be to return your iPhone to factory settings, then try setting up the SIM again:

How to factory reset your iPhone, iPad, or iPod touch - Apple Support

If that still doesn't work, then your iPhone may have a hardware fault. You can try to get service for it in Bangladesh, but it's quite possible that you will not be able to get a Canadian-sold iPhone serviced in your country and will need to send it to someone you know in Canada who can get it serviced for you and then return it to you.

Regards.

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Answer 2

tahsinT Author

Level 1

5 points

Oct 20, 2024 12:10 PM in response to Lawrence Finch

Hi!

Directly from an apple store.

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Answer 3

Oct 20, 2024 11:50 AM in response to tahsinT

When you say you bought it in Canada, that might lead one to believe you don't live in Canada, so what country do you live in? This is important, because iPhone warranty is NOT international. If you don't live in Canada and the phone has a hardware issue, which requires being replaced, you'll have to go back to the country where you purchased it.

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Answer 4

tahsinT Author

Level 1

5 points

Nov 10, 2024 1:31 AM in response to tahsinT

Hi Good folks !

I have taken to istore service center (which is in limited operation) here in the city. They have run a diagnostic titled 'mobile resource inspector' and found the result. It shows there is issue in eSIM; attached screen shots are here for reference only. I am now wondering is it a hardware issue or software issue? any fix ?

note: iStore service center told me that they don't have a solution here.

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Answer 5

Oct 20, 2024 12:16 PM in response to tahsinT

tahsinT wrote:

Hi!

Directly from an apple store.

OK and where are you now, trying to use this phone?

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Answer 6

Oct 22, 2024 7:12 AM in response to tahsinT

You need an account with a mobile network provider in Bangladesh; you currently do not have either a SIM or an eSIM for any local carrier. Here are 3 carriers that support eSIM:

Banglalink
Grameenphone
Robi

Choose one and visit their website or call them to activate your iPhone.

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Answer 7

tahsinT Author

Level 1

5 points

Oct 22, 2024 8:11 AM in response to Lawrence Finch

Hi !

I have collected eSim from local mobile operator and used for 9 days. I have already mentioned this in my 1st message. This cellular service / mobile service option has been unavailable (dim) all in a fine morning. Hope, this explains.

Still unresolved and looking forward to a solution.

Thanks

TT

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