App Store is stuck. No error given.

Question

App Store is stuck. No error given.

For the last two days, my App Store has been stuck for both new and updates. I cannot download a new application. When I click the get button, it simply starts spinning, and nothing happens.

Additionally, no updates of existing apps will work either. When I click to update an app, it simply goes to the spinning circle. On the main screen, the application is grayed and showing waiting.

Again, there is no error message at all.

This started suddenly after I had been out of town with no Internet connection for a week and decided to click the update all button.

At this time, I have tried restarting my phone, force restarting my phone, I have gone through my entire phone, and every single application that has the waiting and the gray icon I have held it down and canceled that download.

At this point, I cannot see any applications that are in the middle of downloading. However, nothing will update.

iPhone 14 Pro, iOS 16

Posted on Nov 3, 2023 9:49 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

210,165 points

Nov 3, 2023 10:35 AM in response to Dragonlove-42

it simply starts spinning,

it simply goes to the spinning circle.

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

Check the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

Check the route settings -> Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password – Apple Support (UK)

You need to sign in to your router.
The Wi-Fi network name, or SSID (service set identifier), is the name your network that has a password.

or If you have iOS 16 / iPadOS 16:

Go to -> Settings -> tap Wi-Fi -> tap on the hidden Password -> enter Passcode -> you will then see the Wi-Fi Password.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

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Answer 2

Raicya

Level 10

210,165 points

Nov 3, 2023 11:46 AM in response to Dragonlove-42

Contact your carrier / provider.

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Answer 3

Nov 3, 2023 11:45 AM in response to Raicya

Thank you for your response. I have already tried it with and without Wi-Fi. Additionally, I drove to a completely different part of town and gave it a try. No change, unfortunately.

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Answer 4

Nov 4, 2023 1:08 PM in response to Raicya

Thank you. I apparently I will need to contact Apple. I have an iPad and it works and all the locations that the iPhone doesn’t. So it’s not gonna be my carrier or Internet provider.

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App Store is stuck. No error given.

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