M2 MacBook Air Keyboard Issue

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Level 1

70 points

M2 MacBook Air Keyboard Issue

Bought M2 in June of '22 when first available. Recently the keyboard will hang on occasion, inoperable, until i power it off, wait a few minutes, and then power on.

Major apps installed are Microsoft Office and Chrome.

Any suggestions on how to resolve.

MacBook Air (M2, 2023)

Posted on Nov 4, 2023 4:02 AM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

46,129 points

Nov 4, 2023 4:29 AM in response to ApexRon

Try and boot the Mac in the safe mode to see if the issues persist. If they dont persist in the safe mode it is caused by an external piece of software

Start up your Mac with Apple silicon in safe mode

On your Mac, choose Apple menu > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
Press and hold the power button on your Mac until “Loading startup options” appears.
Select a volume.
Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

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Answer 2

ApexRon Author

Level 1

70 points

Nov 4, 2023 10:59 AM in response to WheelieNick

Will give it a try and update with results.

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M2 MacBook Air Keyboard Issue

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