I did not receive the return box for trade in when I received my new iPhone 15

I ordered two of the apple phone 15 and when the first one came in Treyden box was not with it. The second sound came along with the trading box. Can you resend the trading box for the first phone please.


[Re-Titled by Moderator]

Posted on Nov 4, 2023 5:55 AM

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Posted on Nov 4, 2023 7:55 AM

We are fellow users and other than the Apple hosting team, Apple is not here, and no one can process your request for a replacement trade-in box. Contact Apple in your country and ask for a replacement trade-in box.


I had a situation in October where no trade-in box arrived, though FedEx showed it initially lost then claimed delivery when it was not delivered, and then sent me an email indicating they found the box in Pakistan. I called Apple and eventually was connected to the person that could resend a trade-in box — which was successful.


I did not retain any information from the second paragraph in regards to contacting/who at Apple helped.

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Question marked as Top-ranking reply

Nov 4, 2023 7:55 AM in response to DRussell1958

We are fellow users and other than the Apple hosting team, Apple is not here, and no one can process your request for a replacement trade-in box. Contact Apple in your country and ask for a replacement trade-in box.


I had a situation in October where no trade-in box arrived, though FedEx showed it initially lost then claimed delivery when it was not delivered, and then sent me an email indicating they found the box in Pakistan. I called Apple and eventually was connected to the person that could resend a trade-in box — which was successful.


I did not retain any information from the second paragraph in regards to contacting/who at Apple helped.

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I did not receive the return box for trade in when I received my new iPhone 15

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