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Hay guys,
I live in a GCC contry where we have only the ormal standard single SIM iPhone, ow in the market there are some versions like Hong Kong physical SIM cards, i wonder if i bought one of those HK version and i want any warranty servcie, will it be provided from apple service center?
the model numbers as given by the seller: MU2N3ZA/A , MU2N3CH/A; i think its Hong Kong and China.
iPhone 15 Pro Max
well, the seller provide a one year warranty from his side, I wanted to confirm it’s apple warranty or not…
well, the seller provide a one year warranty from his side, I wanted to confirm it’s apple warranty or not…
In general, any iPhone warranty only applies within the county of sale.
So it’s generally a FAR better proposition to purchase a phone within the country of primary residence and/or use.
Also, any iPhone currently sold by Apple IS a Dual-SIM phone.
Meaning that you can have 2x active lines with an onboard storage capacity for at least 8x eSIMs.
Using Dual SIM with an eSIM - Apple Support
While a phone purchased in HK does allow for 2x nanoSIMs, it will NOT accomodate ANY eSIMs.
Lastly, some carriers in the GCC region do offer eSIMs. See Apple’s non-authoritative “best effort” list of carriers here: (i.e. there may be others)
Find wireless carriers and worldwide service providers that offer eSIM service - Apple Support
Note that it’s a 5-section list; be sure to scroll-down to see ALL sections.
The point being made that it’s a “Chinese Market” iPhone being sold on the “Gray Market” in the Middle East. (meaning NOT by an authorized Apple reseller)
It’s Apple warranty would most likely not be honored anywhere.
well, the seller provide a one year warranty from his side, I wanted to confirm it’s apple warranty or not…
If the seller is an authorized Apple dealer, then they will have access to Apple replacement parts and service information. They will not be reimbursed by Apple for any service that they perform on this phone, so hopefully the seller will honor their promises if the phone requires service.
Your phone does not have an Apple warranty in the EAE. It does have an Apple warranty in China though.
El-Khalifa wrote:
Ok in my case the country of sale is UAE, but it’s Hong Kong version!
That means it's a gray market phone. The warranty is only valid in Hong Kong.
In addition, the warranty clock started ticking when the device was ORIGINALLY sold by Apple or an authorized retailer in Hong Kong. You won't even get the full year warranty, if you get any warranty at all.
Warranty and service for an iPhone is only available in the country of purchase. So, if you buy a phone made for Hong Kong, you will need to return to Hong Kong for service.
~Lyssa
Well, the country of purchase is UAE not Hong Kong!
And nowhere in your first post was that mentioned. but it doesn't really matter, the information given is correct.
Ok in my case the country of sale is UAE, but it’s Hong Kong version!
The phone was purchased in Hong Kong and then shipped to UAE. It's a Chinese phone that will have no warranty in the UAE.
iPhone Hong Kong version
