my iphone 15pro only a week old went flat and wont turn on or charge

this was so sudden and random and ive tried everything?! any suggestions

iPhone 15 Pro, iOS 17

Posted on Nov 5, 2023 2:55 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2023 3:02 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


If you don't want to mess with service, you still have a week to return the phone for a full refund if you purchased from Apple. Other sellers might have a similar policy.

1 reply
Question marked as Top-ranking reply

Nov 5, 2023 3:02 PM in response to mikaylah53

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


If you don't want to mess with service, you still have a week to return the phone for a full refund if you purchased from Apple. Other sellers might have a similar policy.

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my iphone 15pro only a week old went flat and wont turn on or charge

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