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How to change the number of rings before voice mail picks up

My iPhone 12 goes to voice mail in 20 seconds. I have called ATT tech support twice to change that to 40 seconds, which I am told is the max. Both phone calls have taken about 45 minutes to both reach the right tech person and give them time to make the settings. I was told the first time that the change would take up to 24 to 48 hours. I waited and the calls still picked up after 20 seconds. On the second try I was told that the change was made and would be effective immediately. After I ended the call with the tech I tried the phone again several times and it still picked up after 20 seconds. Apple’s instruction is to call the carrier. In this case that is ATT. So I guess I will try once again, but I would love to hear from anyone else if they have resolved this issue successfully.

Posted on Nov 6, 2023 11:56 AM

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Posted on Jul 12, 2024 6:42 AM

How to set how many rings before voicemail comes on

27 replies

Nov 7, 2023 9:33 AM in response to Kurtosis12

Just to further clarify. The carrier must adjust the time before vm pickup between 20 and 40 seconds — as long as “Live Voicemail” is set to “off”.


If it is set to “on” then vm picks up after 20 seconds even if ATT has sets the time to 40 seconds, although you can pick up to talk to the caller when vm is on. I found this out thru trial and error. So the answer seems to be (1) the carrier sets the amount of time before vm, and (2) if you want more rings the “Live Voicemail” setting on the phone must be turned off.

Jul 12, 2024 6:53 AM in response to aveo10

aveo10 wrote:

How to set how many rings before voicemail comes on

You will need to contact your cell provider. They set the time in seconds before it goes to voicemail, not by how many rings. In some cases you will be able to do that yourself by logging into your account on your cell providers website and other times there is a code that you enter into your phone like you are making a phone call. It will all depend on your carrier and if you are not able to use one of those options, then calling them is your only solution.

Oct 23, 2024 7:54 PM in response to pvpat

This worked today on my iPhone 13 with AT&T prepaid plan:

Settings -> phone-> turn off Live Voicemail

On the phone keypad, dial *#61# to get the phone number of the call center for voicemail.

It should be +1 followed by the area code and seven digit number. After the + sign, there will be 11 digits.

Next, on the phone keypad, dial *61*, followed by the eleven digits, followed by *11*40*#

There are no blanks, and the number 40 toward the end is the number of seconds before voicemail.

Example: *61*16501234567*11*30*# for area code 650, number 123-4567, and 30 seconds.

Nov 2, 2024 10:11 PM in response to Brandylab

Brandylab wrote:

Incorrect information. This is NOT controlled by the carrier, if it was, all phones from the same carrier would pick up on the same number of rings. For tmoble, different phones pick up at different times, iphone picks up faster (fewer rings) than other phones. Settings for all 5 phones are IDENTICAL per tmobile customer support.

Sorry, but YOU are the one who is incorrect. Carriers deliver calls and control how long the phone rings before going to voicemail. It has ALWAYS been so. You can believe what you want, but you can't create facts which don't exist.


I'm on AT&T and I too wanted the phone to ring longer. A call to AT&T and they increased the length of time my phone rings. No one else but AT&T could do this for me.


Jul 14, 2024 12:52 PM in response to Scherberts7

I think it has something to do with the iPhone.


No, it doesn't.


So far, all that you have really told us is that you have had poor service from AT&T. That is something that we as users.....just like you.....cannot control.


Since AT&T has just had another massive security leak, you might want to think about whether you want to continue with them.



Oct 7, 2024 11:11 AM in response to pvpat

Not sure what all these "call your carrier" stuff is about. I have a google voice number. It is forwarded to several phones, a pixel, and iphone 13, and a samsung S23. ALL are tmobile. The iphone sends calls to voice mail right away. Pixel and S23 take longer. SAME CARRIER, iphone sends to voicemail much faster.


SO, its NOT just a carrier thing, different phones, on tmo, take different times before sending to voicemail, with iphone being the fastest.


How do we set an IPHONE to wait longer before it sends calls to voicemail?




How to change the number of rings before voice mail picks up

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