Level 1

5 points

Cannot download boarding pass

WestJet app or website checking. I get a message: “Safari cannot download this file”

I restarted my phone and gets the same message.

I used last week with no problem

iPhone 12

Posted on Nov 7, 2023 1:41 PM

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5 replies

Level 4

1,269 points

Nov 7, 2023 2:13 PM in response to JASOcan

Unless it's not the iPhone but the Airline, you can check with their customer support

You can also try to see if disable block pop-ups is sorting it, or if you have an ad blocker try to disable it ...

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Level 4

1,269 points

Nov 7, 2023 1:52 PM in response to JASOcan

did you try to hard reset the iPhone just in case

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Level 4

1,269 points

Nov 7, 2023 1:45 PM in response to JASOcan

Can you not add it directly to the wallet from the app?

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Level 1

5 points

Nov 7, 2023 1:46 PM in response to 100clicks

that’s correct, I hit add to wallet and show me message above

Reply

Level 1

5 points

Nov 7, 2023 2:00 PM in response to 100clicks

Yes, I did hard reset but still is not working

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Cannot download boarding pass

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