Need help deciphering Etresoft report to fix incredibly slow Macbook Air

My problems began with an email failure. I took it in to a tech when all my attempts at recover failed and they got my emails back but new problems appeared. . . the inability to delete emails from my inbox and popups about Malware. Then yesterday an interminable spinning beach ball and painfully slow everything. I downloaded Etresoft and followed instructions to have the program delete a discovered Major malware problem, but the slow activity persists. Here is the most recent report. My skills are rudimentary, and most of this is gibberish to me, so I'm hoping someone can help me know what to try next. Thank you in advance!


MacBook Air (M1, 2020)

Posted on Nov 8, 2023 7:58 AM

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Posted on Nov 9, 2023 11:39 AM

I notice that you are using 3GB of Swap. If you go into Activity Monitor's Memory tab, I'm guessing it will show something similar for Compressed memory as well. This indicates you don't have enough memory for all the apps & workloads you are doing at the time even if the Memory Pressure graph is green. If the Memory Pressure graph is yellow, it indicates you are running low on memory and if it is red, you definitely don't have enough memory for the tasks you are currently performing. The only thing you can do is to close some apps to free up more memory.


Unfortunately your laptop and almost all current Apple computer models are unable to have memory upgrades added after purchase, so your only option is to close apps when you run an app or taks which needs lots of memory. The only other option would be to purchase another computer with enough memory for your tasks.

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Question marked as Top-ranking reply

Nov 9, 2023 11:39 AM in response to joannhallmark

I notice that you are using 3GB of Swap. If you go into Activity Monitor's Memory tab, I'm guessing it will show something similar for Compressed memory as well. This indicates you don't have enough memory for all the apps & workloads you are doing at the time even if the Memory Pressure graph is green. If the Memory Pressure graph is yellow, it indicates you are running low on memory and if it is red, you definitely don't have enough memory for the tasks you are currently performing. The only thing you can do is to close some apps to free up more memory.


Unfortunately your laptop and almost all current Apple computer models are unable to have memory upgrades added after purchase, so your only option is to close apps when you run an app or taks which needs lots of memory. The only other option would be to purchase another computer with enough memory for your tasks.

Nov 8, 2023 11:08 AM in response to joannhallmark

Here's a list of suggestions you should try:



I'd also ask if you need TeamViewer and GoToMeeting for work? If not, you can uninstall both those apps, as they're running in the background.



Do you need TeamViewer and GoToMeeting on your Mac for work purposes?



Nov 8, 2023 11:34 AM in response to joannhallmark

joannhallmark wrote:

One more thing. . . I just tried to open TeamViewer to uninstall it and got this message..."The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information." I can't get it to open, do I have to update the app first to be able to uninstall it?


That's probably the best means of deleting it, I'm afraid.

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Need help deciphering Etresoft report to fix incredibly slow Macbook Air

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