Advanced Data Protection (ADP) and iCloud Access Not Working

I've been having so many issues with iCloud.com ever since they introduced ADP. And here I was, happy that the service finally worked with ADP enabled on Firefox just for it to be unusable again for weeks because of this bug...

This issue has been resolved for me as well. It also fixed sync on my original iCloud account that had been broken for nearly a year. I ended up creating a second iCloud account because sync broke. On that first account, I could not even log into iCloud with ADP off. With ADP on, iCloud.com either hung or the "Getting Access" authorization did nothing.

It is jan 9 2024 12:51pm and still i cant access my data in icloud under appleid and i have installed the latest update for my iphone. I have adp enabled and i tried toggling and still it wont let me access my pics or anything else. I get a pop up saying “photos is locked. This application cannot be launched. please contact customer support.”

it all started when i clicked on adp when i was preparing to send mu broken phone back to the ins co and then again when i cleared data from my old device for my son for one of his Xmas gifts. And here i am stuck still. I contactes support and they suggested i do a reset and log back in but im scared to this as apple support has caused me many major losses of data in The past and im not doing it again.

any fixes known please do share!

My iCloud sync hasn’t worked since like April 2022 and I had to send my phone in to ins co after they sent a replacement and I couldn’t get a backup to complete, it errored and but apple support says it shows it completed but there is only 800gigs in the backup and I had 1.6 gigs between the phone and what data was in excess of my phone capacity. And of course there were like 2 years mostly 2022 and 2023 of photos and videos missing. Can’t get into my acct at all now cuz I left the key on the screen and started to write down and then I had to break up a fight between my son and his friend and by the time I remembered what I was doing the dang phone was dead cuz the kids accidentally unplugged the cord from power strip.

in process of trying to get my acct straight I had to reset password to Apple ID cuz I couldn’t remember what I had just changed screen lock to and because I had changed my sons acct to his actual bday the system made it a minor acct and suddenly I had no trusted device no trusted contact. To make matters worse I never could get my phone back up on iTunes on my son’s laptop to complete cuz I needed 1.6 gigs on one disk and I didn’t have that.

Apple messed me up by not offering more then 2tb of cloud storage for the last several years- could not back up my phone since 3 months after I got it so last back up to iCloud was June or July 2022. I had 25k pics/videos, my son’s whole childhood- gone.

so I made a new Apple ID and it let me use it for a few days then kept asking me to login with my password and even tho I saved it to keychain it wouldn’t work. So idk what to do or try

I had got it to work one time but when I shut off adp and turned it back on and asked for a new key- it bogged my phone and it lagged so bad that I was clicking all over screen and x-ing out of the settings window which didn’t work and the whole thing happened all over again. And it stopped recognizing my face and everything. I about give up

I have the same issue. After allowing access, nothing happens. Then it says access was not granted. If I disable ADP, I can't even access iCloud.com. I get a server connection error.

I also have this issue. iOS 17.1.2. Had this in June 2023 and it's happened again. Here is my post:

Advanced Data Protection STOPPED WORKING - Apple Community

Was hoping iOS update to 17.2 would fix this but my hopes were dashed. Still broken.

Was hoping iOS update to 17.2 would fix this but my hopes were dashed. Still broken.

I enabled the ADP feature this week and ran into the same issue. My wife enabled it a few months ago and has issues as well. Not sure what the fix is.

I just checked and looks like Apple has fixed the issue. FINALLY!!!!!!!!!!!!!!!!!!!!

I have the same issue now. It was working up to 2 days ago. This is not good.

Same issue! Have you found how to solve it?

Same problem here. I am not able to login in Chrome on windows after allowing access on the iPhone with the same error message.

Chrome: 125 on Windows 11

iOS: 17.5