Hello I want to report a problem. In the last period, i noticed Apple charge me from my bank account but I have not entered any data anywhere. I called my bank and they told me to contact you. I checked everything and I can't find where is the problem. I want my money back if its possible because they charge me without my permission.
iPhone 12
We cannot know. We are not Apple but rather your fellow end users. We have no more access to Apple databases than you. There is a way you can check it yourself. Start here:
If you see 'apple.com/bill' on your billing statement - Apple Support
The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us, and is a scam dating to at least 2014 where several US retailers are "identified" as the source of the charges.
If that is the case, only your CARD ISSUER or BANK can remedy it. When it happens to us, AMEX had the charges indentified as bogus, erased the debt, and issued my wife a new card number, all within 24 hours.
If Apple’s purchase history shows the purchase, continue with the instructions in that article.
⚠️ Important note for reviewing your Apple purchase history: If you are using Family Sharing, make sure you set the "Apple ID" box to the "All" option to get a complete history of purchases Apple shows as made from your account:
We cannot know. We are not Apple but rather your fellow end users. We have no more access to Apple databases than you. There is a way you can check it yourself. Start here:
If you see 'apple.com/bill' on your billing statement - Apple Support
The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us, and is a scam dating to at least 2014 where several US retailers are "identified" as the source of the charges.
If that is the case, only your CARD ISSUER or BANK can remedy it. When it happens to us, AMEX had the charges indentified as bogus, erased the debt, and issued my wife a new card number, all within 24 hours.
If Apple’s purchase history shows the purchase, continue with the instructions in that article.
⚠️ Important note for reviewing your Apple purchase history: If you are using Family Sharing, make sure you set the "Apple ID" box to the "All" option to get a complete history of purchases Apple shows as made from your account:
Unknown payments
