I cannot make phone calls because the END button on my iPhone 12 is red and stuck

My iPhone 12 's END button for phone calls is stuck and I cannot make calls and when I try to make a call, the END button is red and automatically ends the phone call.

Posted on Nov 10, 2023 4:28 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2023 4:51 AM

Hello,

When it happens, try this:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (could be as long as 30 seconds) 

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

1 reply
Question marked as Top-ranking reply

Nov 10, 2023 4:51 AM in response to barbette260

Hello,

When it happens, try this:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (could be as long as 30 seconds) 

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cannot make phone calls because the END button on my iPhone 12 is red and stuck

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.