All Safari pages completely black

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Level 1

52 points

All Safari pages completely black

On a 2023 MBP running Sonoma. I started experiencing an issue where every single webpage that loads in Safari is completely black. I know the page loads, I can hear videos that play, and when I cover, I see various link info in the bottom status bar, but visually everything is black. Other browsers run just fine. This page doesn't help at all: If Safari doesn't open a page or work as expected on your Mac - Apple Support

Not sure if relevant, but the day this started happening, before it actually happened, I was getting constant notifications that Safari would close every 10 minutes to run an update, and the cycle would continue. I then upgraded to Sonoma, and this black Safari issue has been constant.

Any suggestions? Thanks!

Posted on Nov 10, 2023 6:13 AM

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Answer 1

Top-ranking reply

Owl-53

Level 10

102,643 points

Nov 10, 2023 7:52 AM in response to jszrules

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance

3 - Does the issue present in this mode ?

4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

7 - If still have issues please post back in reply

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Answer 2

Owl-53

Level 10

102,643 points

Nov 11, 2023 2:13 AM in response to jszrules

Short answer - There is not much we can do about this Safari issue or another issue on this computer

Reason - This computer is Enrolled in a Mobile Digital Management Service ( MDM for short ).

Specifically>> Jamf MDM

Solution - Speak to your Company IT Department and / or the Administrator of the Jamf Service and explain to them what this issue is and any further issues with Their Controlled Computer

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Answer 3

Nov 11, 2023 3:36 AM in response to jszrules

This might be a long shot but have you tried deleting all the Safari Cache data files?

Safari > Settings > Privacy > Manage Website Data > Remove All.

Then Quit Safari, Log out, Log back in, Launch Safari and test it out.

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Answer 4

Owl-53

Level 10

102,643 points

Nov 10, 2023 12:47 PM in response to jszrules

Etrecheck

To avoid the question / answer and question answer scenario

Download the Application Etrecheck directly from the Developer.

The Application is Not a " Silver Bullet " but only a tool to examine the Hardware / Software used on this computer

This is a Diagnostic Tool that makes no changes to the computer.

It makes a coherent and readable inventory of both the Hardware and Software used on the computer

The application is free or paid for added features.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon <<<<

https://etrecheck.com/

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Answer 5

jszrules Author

Level 1

52 points

Nov 10, 2023 11:01 AM in response to Owl-53

Thank you. Unfortunately, the issue persisted in Safe Mode and after switching back to Normal Mode. The issue is also present in a new Mac user account I created just for this purpose to test.

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