My Apple gift card only has 14 digits, how can I redeem it

My Apple gift card only has 14 digits, how can I redeem

iPad Air 2, iPadOS 15

Posted on Nov 10, 2023 4:27 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2023 8:08 PM

Hi Patches7373,

welcome to the Apple (user-to-user) Community!


Re: "My Apple gift card only has 14 digits, how can I redeem"

To see which type of gift card you have check out Apple support's online article (link below):

What type of gift card do I have? - Apple Support


For some gift cards, you might need to peel or gently scratch off the label to see the 16 digit code.

Make sure that you enter the redemption code that begins with "X", not a different number on the card.

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

_____________________________________________________________________________________________

Troubleshooting if needed: If your card has been damaged or numbers are missing:

See what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Eg: you may need to: Contact Apple Support.

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card (The article above provides illustrated examples, and where to find it). 


All the best :-)

4 replies
Question marked as Top-ranking reply

Nov 10, 2023 8:08 PM in response to Patches7373

Hi Patches7373,

welcome to the Apple (user-to-user) Community!


Re: "My Apple gift card only has 14 digits, how can I redeem"

To see which type of gift card you have check out Apple support's online article (link below):

What type of gift card do I have? - Apple Support


For some gift cards, you might need to peel or gently scratch off the label to see the 16 digit code.

Make sure that you enter the redemption code that begins with "X", not a different number on the card.

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

_____________________________________________________________________________________________

Troubleshooting if needed: If your card has been damaged or numbers are missing:

See what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Eg: you may need to: Contact Apple Support.

You might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card (The article above provides illustrated examples, and where to find it). 


All the best :-)

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My Apple gift card only has 14 digits, how can I redeem it

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