New iPad stuck on updating during transfer from old iPad

New iPad says no internet after update complete. How do I reconnect

TheReal702 wrote:

Thank you for this post. I've spent nearly all day screwing around with this new iPad Air. I found your post, followed your advice, and now it is finally transferring from old to new as I type this. My new iPad Air 11" (2024) was 2 updates behind. I got hung up on the update to 18.0.1 for hours. It shouldn't be this glitchy, right? Anyway, thanks again!

You're very welcome. I'm delighted that the posted guidance resolved your problem.

As already stated, this is a known issue with the update path from iPadOS 17.7 to 18.x - resolved by first updating to iPadOS 18.x before attempting to transfer data.

trudy2015 wrote:

I recently got an IPad Air M2. I tried to quick start with my old IPad Air 4th generation 18.1. I wan’t able to after a few tries and long story short I updated my IOS ON AIR 4, and tried again and now I have IPad unavailable try again in 2 hours on the new Air M2. After many hours I am stumped! Anyone?

An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.

You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

iPadOS 17 or later with a forgotten Passcode

If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support

If you cannot use the new Passcode Reset feature, you must use another method.

All devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed -or more recent Apple Device App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS

Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple

Activation Lock

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

AppleID

You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Applehelp411 wrote:

I’m trying to transfer my old iPad 6 to my new iPad 9 it’s been running for 12 hours. I’m wondering if lm wasting my time.

Something may have stalled. When using another device to set-up a new device, keep both devices in close proximity (and away from other Apple devices) while setup completes. Keeping both devices connected to their respective Power Adapters through the process is recommended - as this will keep their WiFi radios active.

If the process fails to make any progress for several hours, you may need to restart both devices - and start again.

Force restart iPad - Apple Support

trying to transfer from my old ipad to the new one but its stuck on software upgrade

All done! Apart from the apps, and your explainer has helped me understand those. Thank you so much!

None of my apps were installed to the new ipad. Very frustrating to spend hours on this 'simple' process and get no further than if I'd done all of this manually. I had to exit setup to update ios on new ipad and then start setup again. I went into settings-general-transfer and reset. Then I went to the new ipad where apps would magially appear and none did.

Wearegatheredattherivertoday wrote:

old iPad dead and have transferred info to new iPad but classic slots game did not transfer: how do I retrieve game and transfer to new iPad?

Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.

Not all Apps will, necessarily, continue to be available. Apps may have been removed or retired from the App Store by the respective App Developer. Some Apps may have been abandoned - and may not be compatible with the new device. Where a compatible App is not available, you’ll not be able to transfer/install the App.

Same thing happened to mine turns out both devices have to have the same iOS. I had to bypass all the transfer files and just get to the Home Screen setup up your WiFi than update the new device to the same iOS on your old device after they are all on the same iOS you will see in general setting finish setting up your iPad. Just click and continue from there to transfer your files I spent an entire day before I figured it out.

Thank you for this post. I've spent nearly all day screwing around with this new iPad Air. I found your post, followed your advice, and now it is finally transferring from old to new as I type this. My new iPad Air 11" (2024) was 2 updates behind. I got hung up on the update to 18.0.1 for hours. It shouldn't be this glitchy, right? Anyway, thanks again!

This reminds of Microsoft Window 95 setup. IT always implies that it works and it never does, and sits there for hours before you finally give up. Come on Apple, don't tell this stuff works when it clearly doesn't I'd be trying for hours with the little wheel turning and nothing happening. VERY frustrating

I recently got an IPad Air M2. I tried to quick start with my old IPad Air 4th generation 18.1. I wan’t able to after a few tries and long story short I updated my IOS ON AIR 4, and tried again and now I have IPad unavailable try again in 2 hours on the new Air M2. After many hours I am stumped! Anyone?

Thanks.

I have restarted the old device and but them both on charge and it's working now, from Ipad pro 10.5 2017 to Ipad pro M4 11''

I can't get my new Ipad to finish loading from my old one. What do I do?