I am using quick start and my current iPad is updated to 17.1 but it seems to transfer to new iPad and then gets stuck for hours on new iPad wanting to install and update the software?
[Re-Titled by Moderator]
iPad Pro, iPadOS 17
You can only transfer or restore data to a target device that has the same or later version of iPadOS as the source. As such, if you have first updated your old iPad to a more recent version of iPadOS than the target, the transfer or restore process will fail.
To resolve this situation, if applicable, you will need to initially abandon the transfer process - and then setup the new iPad with your AppleID from the "hello" page without attempting to transfer data and settings. After initial set has been completed - and the new iPad has itself been updated - you can then perform the transfer.
So, force-restart both iPads:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
After restarting the iPads, complete initial setup of your new iPad:
Set up your iPhone or iPad - Apple Support
Ensure that the new iPad has been updated to the most recent version of iPadOS:
Update your iPhone or iPad - Apple Support
When your new iPad has been updated, you can transfer your data from your old to new iPad*:
Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support
Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support
(*) Having completed initial setup and update of your new iPad - if intending to use QuickStart, having updated the iPad, it must now be reset:
Settings > General > Transfer or Reset iPad > Erase All Content & Settings
In performing the reset, you can begin setup of your new iPad again, bringing the two iPads close together so that QuickStart (if this is your chosen method) can perform the transfer. Apps that are both compatible and remain available will be automatically installed from the App Store at conclusion of the transfer.
If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available.
“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.
An alternative is to restore either an iCloud or iTunes backup to the new device:
How to back up your iPhone, iPad and iPod touch – Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.
Not all Apps will, necessarily, continue to be available. Apps may have been removed or retired from the App Store by the respective App Developer. Some Apps may have been abandoned - and may not be compatible with the new device. Where a compatible App is not available, you’ll not be able to transfer/install the App.
Teatris wrote:
I think you may well have restored my sanity after spending hours with Apple Support last evening and still not getting a new iPadAir M2 set up!
I'm delighted to learn that you found something helpful amongst my contributions here.
This reminds of Microsoft Window 95 setup. IT always implies that it works and it never does, and sits there for hours before you finally give up. Come on Apple, don't tell this stuff works when it clearly doesn't I'd be trying for hours with the little wheel turning and nothing happening. VERY frustrating
I recently got an IPad Air M2. I tried to quick start with my old IPad Air 4th generation 18.1. I wan’t able to after a few tries and long story short I updated my IOS ON AIR 4, and tried again and now I have IPad unavailable try again in 2 hours on the new Air M2. After many hours I am stumped! Anyone?
trudy2015 wrote:
I recently got an IPad Air M2. I tried to quick start with my old IPad Air 4th generation 18.1. I wan’t able to after a few tries and long story short I updated my IOS ON AIR 4, and tried again and now I have IPad unavailable try again in 2 hours on the new Air M2. After many hours I am stumped! Anyone?
An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.
A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.
You may find this support page to be helpful:
If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
iPadOS 17 or later with a forgotten Passcode
If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:
If you cannot use the new Passcode Reset feature, you must use another method.
All devices that are Disabled
If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed -or more recent Apple Device App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Apple Devices App (Windows PC):
https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:
Genius Bar Reservation and Apple Support Options - Apple
Activation Lock
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
AppleID
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
I had it plugged in and connected to wifi for hours nothing updated. I stopped the instal. Maybe the new iPad needs the iOS updated in advance but how do I do that .
Thanks.
just got a new iPad and I thought it would be easy to transfer the info from my old iPad to the new IPad- but apparently not- assistance please, thanks
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I have a new ipad pro. When I try to transfer from my old ipad the transfer stops when i get to how to transfer directly from old to new
See my previous reply to this thread - of 12th November 2023.
Same here
New iPad stuck on updating during transfer from old iPad
