Wallet is not letting me add a Japanese transit card?? Please help!!

My normal debit card works in Japan. It's the same that's in the Wallet app. When I try to get a PASMO or Suica transit card, and pay with my debit, it says payment not completed. I already called my bank and they said it can't be the debit card because it works in Japan and I've used it at ATM and such. Please help!

iPhone 13 Pro, iOS 16

Posted on Nov 12, 2023 4:59 PM

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Question marked as Top-ranking reply

Posted on Nov 27, 2023 9:59 AM

You may encounter failures to purchase a transit card from Japan in Wallet app with a Visa card issued outside Japan. Unfortunately, it happened for times.


Try to purchase with Mastercard or other cards. You can also purchase a Suica card with Visa card in Suica app.


There’re some discussions before about this issue at Can’t Add Value to Suica. Payment Not Com… - Apple Community.

1 reply
Question marked as Top-ranking reply

Nov 27, 2023 9:59 AM in response to g1oflores

You may encounter failures to purchase a transit card from Japan in Wallet app with a Visa card issued outside Japan. Unfortunately, it happened for times.


Try to purchase with Mastercard or other cards. You can also purchase a Suica card with Visa card in Suica app.


There’re some discussions before about this issue at Can’t Add Value to Suica. Payment Not Com… - Apple Community.

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Wallet is not letting me add a Japanese transit card?? Please help!!

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