A provider switch blocked my iPhone 15 Pro Max and now I have SOS

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A provider switch blocked my iPhone 15 Pro Max and now I have SOS

Liberty Mobile bought ATT where I live. I got a text where they said they would be switching my phone. Well, it seems they did and now I have no Cellular data (SOS) and I called them. They gave me a QR Code to enable it, but they say the phone is blocked. I've had the phone for about three weeks working perfectly. They said something about calling Apple, but what does Apple have to do with this? I am so upset. A new phone that one works with wifi, but I can't send or receive calls.

Thank you,

Gloria

iPhone 15 Pro Max

Posted on Nov 12, 2023 5:24 PM

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Answer 1

Top-ranking reply

TheLittles

Level 10

195,196 points

Nov 12, 2023 5:44 PM in response to Gloria M

Gloria M Said:

"A provider switch blocked my iPhone 15 Pro Max and now I have SOS"

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Getting Out of SOS Mode:

SOS means that you do not have Cellular service at this very moment, but you do have the option to make emergency calls. So, contact you Carrier to get your services back up and running.

Overview this Link: If you See No Service, Searching, or SOS on your iPhone or iPad - Apple Suppor

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Answer 2

Gloria M Author

Level 1

5 points

Nov 13, 2023 7:06 AM in response to Lyssa

Hi, Lyssa, I am currently at Liberty now. The problem is that my phone was blocked. These new iPhone 15 have the new eSIM which I think is what complicated everything. I will include a screenshot where the actual phone said I should contact Apple.

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Answer 3

Gloria M Author

Level 1

5 points

Nov 13, 2023 7:14 AM in response to Gloria M

I am now in Liberty (my carrier) as suggested above. I called last night and they could not do anything because the process of changing my phone from ATT to Liberty blocked it. They tried sending me a QR code, but it would no accept it. So now I’m here hoping they can unblock and fix it soon. Thank you both for your help! I’m attaching the other message I received when they tried to add the eSIM card.

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Answer 4

Gloria M Author

Level 1

5 points

Nov 13, 2023 3:59 PM in response to Lyssa

That is what happened. I went to Liberty today and they unblocked it. Then I was able to add the eSim card again. I had ATT, but Liberty replaced them where I live. All is well, thankfully! Thank you!!

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Answer 5

Nov 13, 2023 4:13 PM in response to Gloria M

They said something about calling Apple, but what does Apple have to do with this?

Good question. Answer.....nothing. Must have been a "new" person at Liberty who didn't know the answer and instead tried the classic "blame the other guy".

Ask for a senior manager the next time that you have to to contact Liberty.

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Answer 6

Lyssa

Level 8

41,381 points

Nov 13, 2023 3:45 PM in response to Gloria M

You will need to contact Liberty and/or AT&T for help here. It looks like your phone was locked to AT&T, and they would need to unlock the phone so you can use it.

~Lyssa

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Answer 7

Lyssa

Level 8

41,381 points

Nov 12, 2023 5:39 PM in response to Gloria M

Apple doesn't block phones. This is a carrier issue. What did they tell you to ask Apple about?

~Lyssa

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A provider switch blocked my iPhone 15 Pro Max and now I have SOS

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