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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I keep getting logged off of my Outlook email on both my iPhone and iPad. I re-enter the password and it works for about an hour then it goes back to asking for a password again. I've deleted my email account and re-entered it to see if that fixes the problem, but it just does it all over again.
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17
I found a temporary solution, I deleted the mail and reconfigured but instead of choosing outlook, I chose Microsoft Exchange and entered the information, as now it hasn’t requested reentering the credentials. Let’s see how long it takes
Thanks for the suggestion but, Why I want to put that manual? That’s not the original intent of the design. Putting the fetch to manual remove all the benefits of having the email in the IOS, the manual fetching is a nice to have to prevent the constant transmission of data, if is the “workaround” I rather add the personal email to the outlook app as a second account, that doesn’t have the issue. The problem is since the last update, and is related only to Microsoft emails accounts, I have an old Hotmail and is the one that have the issue. Again, the error is intermittent, has to do something with how Microsoft authenticate the connection.
I don't know who the moderator is for this post, but yours is the best answer. I have an iPhone 14 Pro Max and tried your suggestion and so far it's worked and I haven't been asked for my password. Fingers crossed and thank you!
I don’t know why this keeps going to you sorry! I’m trying to ask the questions of someone else. I’m asking if removing and adding my email account back on will wipe my phone I already know it won’t. I’m trying to respond directly to the person that talked about a hard reset of phone and instructions to that. But thank you!
It is about this subject but I was trying to reply to someone else’s solution not yours. So that is why I replied again but made sure to specifically reply to their solution with my question to their solution not yours. But you replied again to someone else’s reply. Thank you again.
Is it on iOS mail or Outlook app?
It's on my iOS mail.
Hopefully we can get an answer because this is very frustrating.
It’s doing it to me as well
Enough with the quick fix/no effort, Apple - Mail is broken. Fix it.
I have the same issue as well on both iphone and ipad
Same issue on 16.3.1. Been happening for a week or more … and I have multiple outlook accounts with it behaving the same with all of them …. iOS asks for password over and over …
Something definitely happened with the last IOS update. I have deleted my outlook accounts over a dozen times and it keeps losing the password.
Found a reddit thread - people are saying Android is doing the same thing ... so Microsoft I am betting changed/broke something.
I am having the same issue. I have done what you said…delete, etc. Still asking like every hour. Just started a few days ago. Super annoying!
Yes it was meant to be temporary to see what's going on, but yes this problem has been reported since 2021. It'd be interesting to see it happened also in the app
Outlook keeps asking for password on iPhone and iPad
