My sim stoped working

I can’t send or receive calls

iPhone 13, iOS 16

Posted on Nov 14, 2023 7:30 AM

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Question marked as Top-ranking reply

Posted on Nov 14, 2023 10:47 AM

Power off the phone and eject, then replace the SIM card. Power on the phone. If you have cellular signal bars on the phone and still cannot send or receive calls (or texts) then confer with your Cellular carrier to ensure there is no issue on their end and your account is in good order.


If all is in order with your carrier, then book an appointment with the nearest Apple store, or Apple Authorized Reseller for their perspective on what may be wrong.

1 reply
Question marked as Top-ranking reply

Nov 14, 2023 10:47 AM in response to BubbaBella1

Power off the phone and eject, then replace the SIM card. Power on the phone. If you have cellular signal bars on the phone and still cannot send or receive calls (or texts) then confer with your Cellular carrier to ensure there is no issue on their end and your account is in good order.


If all is in order with your carrier, then book an appointment with the nearest Apple store, or Apple Authorized Reseller for their perspective on what may be wrong.

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My sim stoped working

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