my ipad pro 12.9 inches is stuck on ipad unavailable

An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.

A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.

You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

iPadOS 17 or later with a forgotten Passcode

If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support

If you cannot use the new Passcode Reset feature, you must use another method.

iOS/iPadOS 15.2 or later with a forgotten Passcode

Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support

You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.

iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple

AppleID

You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

If the iPad is actually disabled, or one for which you have forgotten the passcode, Apple provides different solutions depending upon the system version you are using and other criteria.

For devices with iPadOS 15.2 or later* you may be able to use the method in this support article: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support This does not require a computer.

Here is a related video: https://www.youtube.com/watch/7s8-zLG9ySQ

If your device is still running iPadOS 15.1 or earlier, you will need to use the method in this support article: If you forgot your iPad passcode - Apple Support

You may also need to use this method if:

• your device is not connected to a cellular or Wi-Fi network (if you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service).

• you do not have your Apple ID and password that you used to set up your device.

*These models, when running iPadOS 15.2 or later, do not require a computer:

iPad Air2, iPad mini4 (if updated)

iPad Pro

iPad Air 3rd generation and later

iPad (5th generation and later)

iPad mini (5th generation and later)

Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support

If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This can be a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support

Whichever method you use will result in erasing the iPad. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support

If you reset your passode in the last 72 hours and have forgotten it, read this article about a special reset service available in iPadOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support