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“Add Payment” Greyed out/Error Code

I am trying to add an additional payment method to icloud. The “add payment” button is greyed out so I attempted to verify the existing payment method but I keep getting an error code; “MZFinance.FamilyNonHoH.CannotAddPayment”


Somebody please help I’m frustrated :(


iPhone 13 Pro Max, iOS 17

Posted on Nov 14, 2023 10:16 AM

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Question marked as Best reply

Posted on Feb 2, 2024 4:40 PM

I have this problem, I don’t have any screen time restrictions and my iPhone is owned by me not a company, anything someone can do to help, also I’m gonna entry a update so I hope that helps

2 replies

Nov 14, 2023 10:19 AM in response to kallapk

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


“Add Payment” Greyed out/Error Code

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