Missing/Lost Photos in Camera & Camera Roll

Since getting my 15 Pro Max I have had at least two instances where I took photos and they are nowhere to be found in my device.


Most recently as of 11/13, I took photos of some characters in Disneyland and the photos do not appear in my camera roll. The video I took before hand, and the self portraits I took after are present but the photos I took in between those instances are nowhere to be found.


I was running iOS 17.0.3. I have force restarted and since updated to 17.1.1 but they are still missing. It's not a storage issue as I have the 1TB phone and have 869GB available.


It's as if the data wasn't recorded at all. Has anyone else experienced this?

And is there a way to see if that data can be recovered?

iPhone 15 Pro Max

Posted on Nov 14, 2023 11:39 AM

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4 replies

Nov 15, 2023 7:22 AM in response to RockinMarcie

RockinMarcie wrote:

Sorry for my lack of clarification.
at the time the photos were taken I was running 17.0.3. I have since updated to 17.1.1 and they still are missing.

I will forever call my camera roll my camera roll even though the app itself is called Photos.

Thank you for the clarification. Details can make a big difference in figuring out a problem, though that does not appear to be the case here. Camera Roll was a feature of Photos. The app has always been, to my recall, Photos.

I’ve reluctantly come to terms with the fact that I don’t have and will never have these photos. I’m more concerned with the fact of it happening at all as it has happened twice since getting the new device.

This doesn't seem to be an especially common problem. Which, of course, is going to be of little comfort to you. And, it also means I don't have any solutions ready at hand. All I can suggest is that you restore the phone to factory settings, reload your apps manually and see what happens.

Nov 14, 2023 3:00 PM in response to RockinMarcie

RockinMarcie wrote:

Since getting my 15 Pro Max I have had at least two instances where I took photos and they are nowhere to be found in my device.

Most recently as of 11/13, I took photos of some characters in Disneyland and the photos do not appear in my camera roll. The video I took before hand, and the self portraits I took after are present but the photos I took in between those instances are nowhere to be found.

This is a little confusing as you say you're running iOS 17.0.3 but Camera Roll was removed from iOS with, if I recall correctly, with the release of iOS 10. So, I wonder exactly where it is you're looking. Are you tapping on "Library" in the lower left corner?


I was running iOS 17.0.3. I have force restarted and since updated to 17.1.1 but they are still missing. It's not a storage issue as I have the 1TB phone and have 869GB available.

I would suggest, on general principle, that you update to iOS 17.1.1, the current version.

It's as if the data wasn't recorded at all. Has anyone else experienced this?
And is there a way to see if that data can be recovered?

If the pictures are not on your phone or in iCloud, I suspect they are gone. Unless, perhaps, you're also syncing them to something like Google Photos or Amazon Photos.

Nov 14, 2023 6:17 PM in response to IdrisSeabright

Sorry for my lack of clarification.

at the time the photos were taken I was running 17.0.3. I have since updated to 17.1.1 and they still are missing.


I will forever call my camera roll my camera roll even though the app itself is called Photos.


I am not syncing with any other sources. I have logged out of iCloud and signed back in, made sure I was syncing with my device, checked deleted and hidden and they aren’t anywhere.


I’ve reluctantly come to terms with the fact that I don’t have and will never have these photos. I’m more concerned with the fact of it happening at all as it has happened twice since getting the new device.

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Missing/Lost Photos in Camera & Camera Roll

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