I am trying to update my iCloud payment method enrolled with family share and i cant because the box is greyed out.... PLEASE HELP

My card on file has expired so I want to add a new Credit Card for iCloud storage monthly payment but the area to add new card information is greyed out even when i get into edit mode

iPad Air, iOS 12

Posted on Nov 15, 2023 8:19 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2023 8:21 AM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


1 reply
Question marked as Top-ranking reply

Nov 15, 2023 8:21 AM in response to weisner

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


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I am trying to update my iCloud payment method enrolled with family share and i cant because the box is greyed out.... PLEASE HELP

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