I can’t download apps that are free on my iPhone

I cannot download apps that are free on my phone



[Re-Titled by Moderator]


iPhone 12 Pro Max, iOS 15

Posted on Nov 15, 2023 9:25 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2023 9:29 AM

This is unfortunately a long list of things to check but you have provided too little information for us to propose a specific solution. When you start your first post describe what happens when you try to download, and the exact wording of any error messages. This would greatly aid us in helping you, and keeping this list shorter and more directed. In the meantime review these suggestions and documents if you think they apply:


Read this article to make sure you know how to download apps and games on your iPhone or iPad

Download apps and games on your iPhone or iPad - Apple Support


Read this document if you can’t download or update apps on your iPhone or iPad --> If you can’t download or update apps - Apple Support

If the first 5 don't help, use the 6th.


If you see a message that says "Your account has been disabled in the App Store and iTunes", follow the directions in this document --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


If a feature on your device is not working, it may have been disabled. See how to use Screen Time on an iPhone, iPad, or iPod touch by clicking here --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support Go to: Content & Privacy Restrictions > iTunes & App Store Purchases and allow adding and deleting apps.


Learn what to do if you can't redownload an item or if you don't see the item in your purchases.

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

- Items bought with another Apple ID, and about Family Sharing.

- Incompatible apps.

- Hidden items.


Other considerations:

Do you have the requisite system version for the app you are trying to download?

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?

Did you try restarting your device?


Resolve issues between iTunes and third-party security software - Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support - You can’t connect to iTunes Store to buy or download content.


Do you need to add a payment method? EVEN FREE APPS MAY REQUIRE A PAYMENT METHOD BE PRESENT. This document explains how to add a payment method to your Apple ID on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support


Check Apple's system status to see if a server is having problems --> Apple - Support - System Status


If you can't connect or sign in to iCloud, see if this document has a solution --> If you can't connect or sign in to iCloud - Apple Support


If you can't connect to the App Store, iTunes Store, or Apple Books, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


2 replies
Question marked as Top-ranking reply

Nov 15, 2023 9:29 AM in response to Mildred011

This is unfortunately a long list of things to check but you have provided too little information for us to propose a specific solution. When you start your first post describe what happens when you try to download, and the exact wording of any error messages. This would greatly aid us in helping you, and keeping this list shorter and more directed. In the meantime review these suggestions and documents if you think they apply:


Read this article to make sure you know how to download apps and games on your iPhone or iPad

Download apps and games on your iPhone or iPad - Apple Support


Read this document if you can’t download or update apps on your iPhone or iPad --> If you can’t download or update apps - Apple Support

If the first 5 don't help, use the 6th.


If you see a message that says "Your account has been disabled in the App Store and iTunes", follow the directions in this document --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


If a feature on your device is not working, it may have been disabled. See how to use Screen Time on an iPhone, iPad, or iPod touch by clicking here --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support Go to: Content & Privacy Restrictions > iTunes & App Store Purchases and allow adding and deleting apps.


Learn what to do if you can't redownload an item or if you don't see the item in your purchases.

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

- Items bought with another Apple ID, and about Family Sharing.

- Incompatible apps.

- Hidden items.


Other considerations:

Do you have the requisite system version for the app you are trying to download?

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?

Did you try restarting your device?


Resolve issues between iTunes and third-party security software - Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support - You can’t connect to iTunes Store to buy or download content.


Do you need to add a payment method? EVEN FREE APPS MAY REQUIRE A PAYMENT METHOD BE PRESENT. This document explains how to add a payment method to your Apple ID on an Apple mobile device, a Mac, or a PC --> Add a payment method to your Apple ID - Apple Support


Check Apple's system status to see if a server is having problems --> Apple - Support - System Status


If you can't connect or sign in to iCloud, see if this document has a solution --> If you can't connect or sign in to iCloud - Apple Support


If you can't connect to the App Store, iTunes Store, or Apple Books, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


Nov 15, 2023 10:15 AM in response to Mildred011

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions

See also -> Apple Media Services Terms and Conditions

Legal - Apple Media Services - Apple

 

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t download apps that are free on my iPhone

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