I have a virus on my MacBook, but I couldn't find it anywhere.

I have a virus on my MacBook, but I couldn't find it anywhere. There is no information about when and where this virus was downloaded.

Posted on Nov 18, 2023 6:14 AM

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Posted on Nov 18, 2023 11:55 AM

You will not find a file bearing that name anywhere on your Mac.


EtreCheck is likely to identify the cause. To learn how to post its report in a reply to this Discussion, please read How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community. Actually removing the cause will require more assistance, so post that report and wait for an answer.


For some potentially helpful background information the following Discussion may be of interest to you:


A670DE6A-4EA5-4A65-B0E1-2077C9927B5E” will damage your computer. You should move it to the Trash. - Apple Community

35 replies

Mar 12, 2024 2:43 PM in response to krystalyn7304

krystalyn7304 wrote:

I had the same thing pop up on my computer! I had 3 pop ups... creativemanager, litra, and something else... I was freaking out thinking it had to be a virus. Did you ever get this resolved?? My macbook is super old and I can't replace it. Any help would be great!


Please read the following, and post the three screenshots requested:


About those "<app> will damage your computer" messages - Apple Community.

Jul 9, 2024 9:46 PM in response to MrHoffman

I am suddenly getting 2 popup messages: "'Mystery Tapes' will damage your computer. You should move it to the Trash' and another mentioning Skype. Like others in this discussion, when I click Move to Trash the popup goes away and the other one appears. I removed Skype from my applications - I never use it anymore anyway. But the other one (Mystery Tapes) does not show up anywhere on my MacBookPro (using Ventura 13.6.1). Help, please.


I have attached the three files. What are the next steps?

Jul 10, 2024 7:56 AM in response to EmilyGen

EmilyGen wrote:

I am suddenly getting 2 popup messages: "'Mystery Tapes' will damage your computer. You should move it to the Trash' and another mentioning Skype. Like others in this discussion, when I click Move to Trash the popup goes away and the other one appears. I removed Skype from my applications - I never use it anymore anyway. But the other one (Mystery Tapes) does not show up anywhere on my MacBookPro (using Ventura 13.6.1).


The other two directories look valid.


Since Skype is gone, the ecamm app can go, too.


Jul 15, 2024 9:23 AM in response to RandomStick

RandomStick wrote:

do you now what pin manager.incard is?


In what context? Some app or tool installed on your Mac? Something found when researching the “will damage” dialog that indicates that some janky malware is trying to get going on this Mac?


incard provide financial services, and do use PINs. For assistance with incard, contact incard support.


CAC and more recently PIV cards and other authentication tokens can involve related apps, when the authentication system is not using the built-in smart card authentication support within macOS. How those add-on apps might identify themselves and their related support wherever you’re finding this particular incard detail?


Use a smart card on Mac - Apple Support



If this is the “will damage” dialog from the rest of this thread and a seven-word query from some other context, please post the three screenshots requested in the following:


About those "<app> will damage your computer” messages - Apple Community




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I have a virus on my MacBook, but I couldn't find it anywhere.

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