The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

raphaelkahn Author

Level 1

14 points

Email account dropped out

One day after downloading ios17 on my iPhone 13 Pro max one of my 6 email accounts disappeared from my “mail”. It still shows in my settings as an account. How do I recover it, please?

iPhone 13 Pro Max

Posted on Nov 18, 2023 12:48 PM

Top-ranking reply

raphaelkahn Author

Level 1

14 points

Posted on Nov 18, 2023 3:47 PM

Thanks Lawrence. Correct it is not a download issue. I have just located the problem. Somehow this account had been unticked to show up. I edited and ticked this box and am back in business.

View in context

Similar questions

3 replies

Top-ranking reply

raphaelkahn Author

Level 1

14 points

Nov 18, 2023 3:47 PM in response to raphaelkahn

Thanks Lawrence. Correct it is not a download issue. I have just located the problem. Somehow this account had been unticked to show up. I edited and ticked this box and am back in business.

Nov 18, 2023 12:52 PM in response to raphaelkahn

If it didn’t disappear the day you installed iOS 17, but only a day after, the issue has nothing to do with the update. Go to Settings/Mail/Accounts. Do you see the account there? If not, just add it back. If it is there make sure it is on.

If it is a Microsoft Exchange account a server problem can cause the account to be removed or blocked.

Nov 18, 2023 5:37 PM in response to raphaelkahn

Great, glad it was easy to fix.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email account dropped out