Damaged old iPad, how to recover the information

Hello, my name is Eri. My teenage son had been using iPad mini for 7 years, taking really good care of it. He recently had a minor car accident when he was biking in the neighborhood, and a car hit and run. It was turning into a supermarket, and he was waiting to turn, one car let him turn into the parking, and the other car decided to turn at the same time and hit him. Anyway, he was okay, but his brand new pants and hoodie he got on his birthday and his beloved iPad got damaged. Of course, he's got scratched his legs and arms but the police couldn't do anything. His iPad had a hole in the screen and shuttered but he was still able to use it for 3 weeks, but finally won't be able to turn it back on anymore. We can't buy the new iPad yet, but we are hoping we can somehow transfer the information when we can buy the new iPad for him. Since I don't have the serial number, I couldn't get support help so thought to leave the comment here hoping someone would know what to do. I would appreciate any advice. Thank you.

Posted on Nov 18, 2023 5:49 PM

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Question marked as Top-ranking reply

Posted on Nov 19, 2023 7:04 AM

Unless the iPad can be successfully powered-on - and the Passcode entered - no data can be recovered from it. It is also too late to create a backup. 


All locally stored data is encrypted; entering the Passcode unlocks the iPad security chip (the Secure Enclave) within which the encryption keys, necessary to access data, are stored. If you can’t enter the Passcode, all locally stored data is beyond reach.


If data was previously synchronised with iCloud, prior to the iPad becoming unresponsive, you may still be able to access data and files from a web-browser:

https://icloud.com


Likewise, if you have a pre-existing iCloud backup of the device, you will be able to restore the backup to a replacement device when you have one:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the iPad was not synchronising with iCloud, or an iCloud/iTunes backup created, all data will have been lost.


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Question marked as Top-ranking reply

Nov 19, 2023 7:04 AM in response to eri226

Unless the iPad can be successfully powered-on - and the Passcode entered - no data can be recovered from it. It is also too late to create a backup. 


All locally stored data is encrypted; entering the Passcode unlocks the iPad security chip (the Secure Enclave) within which the encryption keys, necessary to access data, are stored. If you can’t enter the Passcode, all locally stored data is beyond reach.


If data was previously synchronised with iCloud, prior to the iPad becoming unresponsive, you may still be able to access data and files from a web-browser:

https://icloud.com


Likewise, if you have a pre-existing iCloud backup of the device, you will be able to restore the backup to a replacement device when you have one:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the iPad was not synchronising with iCloud, or an iCloud/iTunes backup created, all data will have been lost.


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Damaged old iPad, how to recover the information

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