Second-hand iPad attempting data recovery on first-time use

Hi, we’ve recently purchased a second-hand iPad Pro 2nd Gen off eBay. When we turned it on it asked for a passcode, then asked to verify it. Then the screen displayed “Attempting data recovery” and a progress bar. Once it finished trying this it displayed “iPad is unavailable. Try again in 1 hour”. We used force restart and it reduced the time to fifteen minutes.

Once the time had elapsed it asked for a passcode and to verify it. The same recovery attempt and “iPad is unavailable” repeated again.

The description said “never used”. It was the seller’s first item. It had a screen protector (cracked) and a case (dirty) on it. It also came with the stylus.

What should we do next? Could this iPad have been stolen? Thanks.

iPad Pro (2nd generation)

Posted on Jun 22, 2024 7:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2024 7:15 AM

You clearly have a "previously used" iPad - of unknown provenance. Stolen - perhaps. At best, the iPad was not properly erased or prepared for a new owner prior to sale.


An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times. A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.


Similar questions

5 replies
Question marked as Top-ranking reply

Jun 22, 2024 7:15 AM in response to Giraffe204

You clearly have a "previously used" iPad - of unknown provenance. Stolen - perhaps. At best, the iPad was not properly erased or prepared for a new owner prior to sale.


An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times. A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community



Here is what Apple suggests when purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Second-hand iPad attempting data recovery on first-time use

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.