Late 2015 iMac (17,1) w/ Fusion Drive Unexpectedly Restarting (Kernel Panics)

My friend gave me a Late 2015 iMac (17,1) 3.3 GHz Quad-Core Intel Core i5 with 2TB/128G Fusion Drive but every 30 minutes to an hour it randomly restarts and says it had a problem. I think my fusion drive may be split but I'm not certain if that would cause this. EtreCheck identified a major problem as Kernel Panics. I'll attach some screenshots and the EtreCheck report. Hopefully someone has encountered something like this and can be of assistance. Other threads I've seen don't quite seem to apply to my situation so I'd love some feedback, thanks!

iMac 27″

Posted on Nov 18, 2023 6:56 PM

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Posted on Nov 18, 2023 7:11 PM

Hey there!


You're correct! It does appear that the Fusion Drive has become split. However, before creating a Fusion Drive again, I'd recommend you check the health of the disks. If one is failing, that could be the reason for the unexpected restarts.


To do this, I recommend you download and run DriveDx. It can tell you the health of the hard disk and solid state drive.


-Jack

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Question marked as Top-ranking reply

Nov 18, 2023 7:11 PM in response to Komondon

Hey there!


You're correct! It does appear that the Fusion Drive has become split. However, before creating a Fusion Drive again, I'd recommend you check the health of the disks. If one is failing, that could be the reason for the unexpected restarts.


To do this, I recommend you download and run DriveDx. It can tell you the health of the hard disk and solid state drive.


-Jack

Nov 19, 2023 12:07 PM in response to Komondon

The I/O errors on the SSD are concerning. You can try to create the Fusion Drive again by following these steps: How to fix a split Fusion Drive - Apple Support. If you attempt to fix the split Fusion Drive, be sure to backup your Mac first: Back up your Mac with Time Machine - Apple Support.


If the issue persists, or if you'd prefer to bypass the internal Fusion Drive, I'd recommend you setup an external SSD as your startup disk. This user tip should help with that: Use an external SSD as your startup disk … - Apple Community. If the SSD I recommend in the user tip appears out-of-stock at the Apple Store, the OWC Envoy Pro FX - OWC is another great option.


-Jack

Nov 20, 2023 7:25 AM in response to Komondon

It actually now appears that the SSD has completely disappeared. So, there still isn’t a Fusion Drive, only a hard disk. If you have performance or stability issues, I’d strongly recommend you look into the external SSD method I linked above. It should be a far more reliable (and faster) setup than what you currently have. 


-Jack

Nov 19, 2023 10:11 AM in response to Komondon

I just realized that you got the computer used from your friend. Before anything is done, it must be setup per the directions in What to do before you sell, give away, or trade in your Mac. Most people that get used Macs from unauthorized (friends, e-bay, craigslist, marketplace, local computer store, etc..) do not have the machines setup for you in advance so it is left to you to do.


If you ignore or do not follow the directions your experience will continue to be very poor and the computer will not run correctly. If you need to, you may have to have your friends assistance if his passwords are required.


In retrospect, you also may just want to consider taking the computer to your local third party (non Apple Store) Apple Authorized Service Provider who can help you as they have the knowledge and proper tools to work on the system. We see do-it-yourselfers all the time that in their attempt to save money either end up spending more money or simply wasting their time and efforts. My suspicion is you don't have much experience working on Macs or Mac OS so it may be in your best interests to take this step. If you don't know of any third party AASPs in your area, please click Apple Authorized Service Provider Locator (AASP) & Genius Appointment or you can call AppleCare and they can help you find one make an appointment for you. AppleCare Contact Info


Good luck!

Nov 20, 2023 7:21 AM in response to Komondon

I believe I had a successful factory reset. I made a bootable installer for MacOS Monterey which I installed after the reset. It has been running seemingly smooth since then. Time since boot is 45 min with no sudden restart yet (fingers crossed). I'm including some more screenshots of DiskUtility and the Terminal Command diskutil list to see the full list. Does everything look to be in good shape? If there's anything else that could be more enlightening let me know, thanks!

Nov 20, 2023 7:19 AM in response to Jack-19

I believe I had a successful factory reset. I made a bootable installer for MacOS Monterey which I installed after the reset. It has been running seemingly smooth since then. Time since boot is 45 min with no sudden restart yet (fingers crossed). I'm including some more screenshots of DiskUtility and I did run the Terminal Command diskutil list to see the full list but it won't let me post that here. Does everything look to be in good shape? If there's anything else that could be more enlightening let me know, thanks!

Nov 19, 2023 11:56 AM in response to Jack-19

I downloaded and ran DriveDx and both the SSD and HDD received the "OK" status. Overall health and performance of both drives range 96.5%-100%. However, the SSD does show a count of 26 I/O errors but includes no Health Indicators or Error Log Info. HDD did include 23 Health Indicators but I don't know if they are relevant. Should I run Self-tests on HDD? I will include screenshots of everything I mentioned.

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Late 2015 iMac (17,1) w/ Fusion Drive Unexpectedly Restarting (Kernel Panics)

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