New iPhone 12 won't switch on

My new iPhone 12 is not switching on. When on charger it flashes the apple logo for some seconds and repeats that over and over. Any help?

Posted on Nov 19, 2023 6:49 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2023 6:51 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

3 replies
Question marked as Top-ranking reply

Nov 19, 2023 6:51 AM in response to Talphar

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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New iPhone 12 won't switch on

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