Good day, i seem to be having an issue with a pop up dialog on my macbook, seems to be a virus or Malware as it keeps poping up on my screen
. I am unable to send or receive emails due to this pop up
First, start your Mac in "Safe Mode": How to use safe mode on your Mac - Apple Support. Starting in Safe Mode takes longer than usual so let it finish.
While in that mode, drag the following file to the Trash:
PT.updd.plist
Then, restart your Mac normally and confirm the alert messages cease to appear.
Note: Like all non-Apple "anti-virus" products, "Kaspersky" is worthless. You can see for yourself it did nothing to prevent the problematic "ConnectionCachefld" message. Uninstall it according to its instructions. Rule 1 of Macs is don't install junk.
There are new 3 folder and /Application Support screenshots. Thanks again !
i have been getting caution like “CleanModulefld” will damage your computer, a lot. it keeps on popping up after 5 seconds. i have removed the app to the bin and still popping up nonstop
Thanks for reply.
So you can see the 3 screenshots.
Thank you!
Please restart your Mac normally again, and then post three brand new screenshots of those three folders.
You can delete all the selected folders in your last screenshot.
“ConnectionCachefld” will damage your computer.
