Contact Photos disappeared after update 17.1.1

17.1.1, like prior updates, did change the functionality of the Contact photos. Previously, I was able to correct the problem by editing each Contact, ‘pretending’ to change the contact photo. This changed the display from icon to full screen. Unfortunately, that method doesn’t work for 17.1.1.

[Edited by Moderator]

You can do better apple. Pls change it back. It’s really horrible.

This update that’s affecting contacts is absolutely BS! If it ain’t broke, don’t fix it! Put it back the way it was. Everyone was happy!

Thai does not work. The old photo is no there to choose at all!

Just installed update 17.1.2. Same issues remain: no contact info visible (blank page), no link between contacts and phone numbers. Crashes. Never know who’s calling. Cannot add new contacts … Really annoying. Especially since Apple support cannot help or does not even know what’s wrong.

One would THINK that would work, but alas….My friend’s photo is there when I open her contact, but her photo is not there in the Messages bubble. It’s only her initials. And she is the only contact this happened to.

Go to contacts > click on a contact you know had a different picture pre-update > there’s a button that says contact photo and poster. You have to click on the very right side of that button on the up down arrows. > click custom photo. > issue should be fixed.

WHY WHY WHY MUST WE HAVE TO RESORT TO CONVOLUTED MACHINATIONS TO RESTORE IMAGES WE DID NOT, EVEN ACCIDENTALLY, REMOVE??? AND THAT WE WOULD NEVER HAVE KNOWN TO DO UNLESS SOMEONE LIKE SravanKrA HAD POSTED ABOUT. ****, even AppleCare+ customer and tech reps can't help with this one (not that they can help with many of these f'n update fiascos!). APPLE HAS SCREWED THE O}POOCH ON THIS ONE AND I HOPE NONE OF US FORGET IT WHEN IT'S TIME TO UPDATE THEIR DEVICES. IF I COULD AFFORD IT RIGHT NOW, I'D TAKE MY IPHONE PRO MAX, IPAD PRO, AND MACKBOOK PRO AND BURN THEM!

Wrong!!! When I changed a contact photo (that I love) to the poster mode - the circle photo of it for texts and contact lists disappeared and changed to just the gray circle with initials. That's just BS. Should be BOTH!!

I’ve done as you have suggested but there is no up/down arrow to the right on my contacts. If I click on the contact photo photo & poster bar it takes me to a page showing the photo I already have for my contact with a sweep left option to create another but I do not want to change the contact photo/poster.

Apple really need to sort this issue out. It’s annoying when your busy to not be able to easily see who’s calling you, as whilst their name appears on screen, if it’s something not short like Mum etc, it moves across the screen from right to left, disappears then starts again. I mean, for a start we read left to right and it would be easier if Apple can’t give us an easy fix for this problem, they should at least make it so the callers name remains static on the screen.

I would never have updated if Apple had fully explained the implications of it.

Not only do contacts have no photos, I cannot access their information (blank), cannot add new contacts, the message app crashes after a few seconds, Apple Watch no longer recognises people calling and most of the time, the message app does not recognise who sent the message … It just displays the phone number. I cannot save changes like a new photo. It does not do anything. Really annoying. I contacted the help desk several times. Different people trying to help me, all day long, all with different solutions. Did everything they told me to do (reset, reboot, reinstall …) Nothing helps. Final advice: wait for a new update and hope that it will be fixed. (Model: iPhone 11 Pro)

Updating iOS on your iPhone should typically not alter the fundamental functionality of the device. It's possible that there were underlying issues before this update, which you might not have been aware of previously or might not have noticed.

In general, iOS updates are designed to enhance the user experience, improve security, and fix bugs, rather than introducing major disruptions to core features. The reported issue of the screen flickering and displaying a white screen after an update is likely caused by factors that are not explicitly mentioned in your post.

iOS updates primarily focus on improving system performance, introducing new features, fixing bugs, and enhancing security. They are designed to preserve your personal data, settings, and information intact.

During an iOS update, your device's operating system is upgraded, but your personal data, such as contacts, photos, messages, and other information, should remain unchanged. However, it's always a good practice to perform a backup of your device before any major update to ensure that your data is safely stored.

It's important to note that while an iOS update itself should not alter personal details, it's possible that certain features or settings may be adjusted or improved with the update. In such cases, you may need to review and adjust specific settings to match your preferences after the update.

Always make sure to read and understand the update details provided by Apple before proceeding with an iOS update, and follow best practices such as backing up your device to minimize any potential risks or complications.

See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

When I go to poster it comes up as a coloured screen. I can change colours and fonts but no where on the screen does it have an option to add a photo.

It is the same complaint. After the recent update all of my contacts are gray and the pictures are missing Toomey it seems like you have taken away my color because I don’t want Apple Pay.