Lost nearly 2 years' worth of emails

Hello,


On the 21st Aug 2023, I suddenly noticed that my email box had changed on my iPhone and was displaying emails from 2021. At first I thought they were just being displayed in reverse order but I then realised they were missing (all emails from the 17/11/21 to 21/08/23). Checked bin, junk, archive, flagged etc but not there (also toggled read/unread etc). I tried closing down my phone, deleting the app and adding it again and nothing worked. I logged on to iCloud and it was the same situation there. I rebuilt my mail box but they are still missing. New emails arrived but weirdly some seemed to go to my junk when previously they wouldn't have.


I looked through these message forums but couldn't find anything that helped me. In the end, I gave up, but as time has gone on and I realise I am missing important emails such as guarantee for purchases or quotes etc, I have come back to the issue to see if there is anything left I can do to recover them. My phone is quite old (iPhone 8) but still I had no idea it could lose emails like this...


The only other thing I have just noticed is that just prior to this happening I had updated my SIM plan with ID Mobile.


Any help gratefully received.


iPhone 8, iOS 16

Posted on Nov 20, 2023 2:49 AM

Reply
3 replies

Nov 20, 2023 5:20 AM in response to KelapaGading

Hello,

Hmm, email is not a good place to store critical information. It is prone to problems similar to yours.

However, you might try to contact your email provider, e.g. yahoo mail, and see if they can help.

Also, if you might check to see if you have iCloud email backup turned on:

Go to Settings > [your name] > iCloud > iCloud Mail.

Good luck.

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Lost nearly 2 years' worth of emails

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