Touch ID Issue After Sonoma Update 14.1.1

After updating to Sonoma 14.1.1, my MacBook Pro 2018 - Intel5's Touch ID stopped working. I've tried all the usual steps, contacted Apple support, and ran diagnostics (reference code ADP000, but no errors found). Reset done. Now getting the below error when trying to set up the Touch ID.

Apple support suggested a visit to the repair center. Any quick tips or similar experiences before I head there? Thanks!

[Edited by Moderator]

MacBook Pro 13″, macOS 14.1

Posted on Nov 20, 2023 4:17 AM

Top-ranking reply

Luis Sequeira1

Level 9

74,214 points

Posted on Nov 20, 2023 4:32 AM

Try doing the same in Safe Mode. Does it work there?

If it works in Safe Mode, then there is a software conflict.

Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

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18 replies

Dec 6, 2023 8:48 PM in response to ratheeshthomas

any update for this issue? :(( It happened to me after up to 14.1.2. Macpro 2019 intel

raf297

Level 1

12 points

Jan 13, 2024 12:27 AM in response to itzdevilsown

Any chance you can guide me on this? Or provide with recommended guide/post/page? I feel comfortable with computers but it's my first MacBook, I'd like to make sure I got it right ;) Thanks!

raf297

Level 1

12 points

Jan 31, 2024 11:14 AM in response to Alexandra Cohn

Not for me, not...

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Touch ID Issue After Sonoma Update 14.1.1