Can I return my iPhone for a different color?

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Level 1

5 points

Can I return my iPhone for a different color?

I just bought the Iphone 15 Pro Max in Black, but now when I look at it I really dislike its color and I want to exchange it for the white one. Can I just walk into the store and ask to exchange it? It’s been around 3 days since i bought it, and I would really like to return it. When I go into the refund website it doesn’t even give me the option for the refund, so can I just walk into the store and do that there? I still have the receipt, box, and everything.

[Re-Titled by Moderator]

iPhone 6s, iOS 12

Posted on Nov 20, 2023 5:54 PM

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Answer 1

Top-ranking reply

KaeBFly

Level 6

8,771 points

Nov 20, 2023 6:02 PM in response to KiltedTim

KiltedTim wrote:

If you purchased it online rather than in store, you have to return it online.

You can return or exchange in store if purchased from Apple online. Exception would be engraved items which an iPhone wouldn’t be. Returns & Refunds - Shopping Help - Apple

(I have returned items purchased online at a store and exchanged items)

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Answer 2

KaeBFly

Level 6

8,771 points

Nov 20, 2023 5:57 PM in response to tinark

Did you purchase from Apple? If so sure you can go to Apple with your proof of purchase and exchange assuming there is no damage and you are in the return/exchange period. If you bought it somewhere else then you need to check the policy they have in place

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