Green screen issue on purchased 'Live Demo Unit' iPhone 12 Pro Max

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Green screen issue on purchased 'Live Demo Unit' iPhone 12 Pro Max

Recently, I purchased an iPhone from a third-party store. I bought the phone without knowing much about it. However, I noticed a term written on the invoice that says "Live Demo Unit." This is my first time buying an iPhone from a store, so I was unaware of such details. After doing some research online, I found out that live demo units are not intended for sale. The iPhone model I purchased is the iPhone 12 Pro Max, and it is now showing a green screen issue. I would like to know if I am eligible for a refund or if I can return the phone.

[Re-Titled by Moderator]

Original Title: Demo Live Unit

iPhone 12 Pro Max, iOS 18

Posted on Jul 15, 2025 6:11 PM

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Answer 1

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Lawrence Finch

Community+ 2026

Level 10

239,270 points

Jul 15, 2025 6:14 PM in response to Prixt4eer

Apple will not give you a refund, and it is most likely a stolen device, as Apple never approves demo units for resale. You need to take it up with the store, or with your state consumer protection agency if they don’t refund your money.

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