Persistent Battery Issues with MacBook 14" M2 Max (July 2023)

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Level 1

4 points

Persistent Battery Issues with MacBook 14" M2 Max (July 2023)

I purchased a MacBook 14" M2 Max in July 2023, equipped with 64 GB of memory. Initially, the battery life exceeded expectations, ranging from 15 to 18 hours. However, in October, I encountered a sudden and significant decline in battery performance.

Timeline of Events:

First Incident (October): Battery drained within 3 hours, instead of the expected 15-18 hours.
First Apple Care Contact: Tests conducted, but no hardware issues detected.
Second Incident (10 Days Later): Battery life further decreased to 7 hours.
Second Apple Care Contact: MacBook taken to the Apple Store, quick diagnostics showed no hardware issues, and the MacBook was reset.
Third Incident (2 Weeks Later): Battery life reduced again.

Current Status:

Despite multiple interactions with Apple Care is decided to replace a battery, Apple states that no hardware problems are present, but the MacBook's battery performance is far from the advertised specifications. I am not confident with the battery replacement option as its not a solution for identified problem.

Request for Expert Advice:

Has anyone encountered similar issues with the MacBook 14" M2 Max?
What troubleshooting steps or solutions would you recommend?
Is there any additional information or diagnostics I should request from Apple?
Is it reasonable to request a replacement MacBook, given the ongoing problems?

I appreciate any insights or advice from the community to help resolve this persistent battery issue.

MacBook Pro 14″

Posted on Nov 20, 2023 8:31 PM

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Answer 1

Nov 22, 2023 5:45 AM in response to Bnb5685

I haven't
you've done all that can be done in my opinion.
Not really. The Apple reps do as directed by Apple, Inc.
No. The 14 day window for a return expired on the 15th day of ownership. Warranty adjustment is all that's available now.

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Answer 2

Bnb5685 Author

Level 1

4 points

Nov 23, 2023 8:22 PM in response to Bnb5685

***Update***

Unfortunately, the battery drain issue persisted, and my MacBook Pro's battery life remains severely compromised. After multiple interactions with AppleCare+, they decided to replace the battery. However, even after the battery replacement, the problem persists.

Apple technicians have informed me that they will now be replacing the logic board and running stress tests to further identify the root cause of the battery drain.

This process is expected to take several more days.

In the meantime, I requested a loaner device for temporary use, as my MacBook Pro is essential for my work. However, AppleCare+ denied my request, leaving me without a functioning device for an extended period.

I'm incredibly frustrated with this situation and concerned about the lack of a timely resolution.

I'm seeking advice from the community on how to best handle this situation and ensure that my issue is addressed promptly and effectively.

What are my options for obtaining a loaner device while my MacBook Pro is being serviced?

What additional steps can I take to expedite the resolution of this issue?

Are there any specific Apple support channels or escalation procedures I should pursue?

I appreciate any guidance and support the community can provide. Thank you for your time and consideration.

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Persistent Battery Issues with MacBook 14" M2 Max (July 2023)

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