How do I locate a device that has been stolen
my phone was taken and I tried to log into the find my app and it said offline my then my accounts was Locked and I would like to unlock it
my phone was taken and I tried to log into the find my app and it said offline my then my accounts was Locked and I would like to unlock it
Read this support article about what to do if a iPhone or iPad is lost or stolen -->
Find your lost iPhone or iPad with Find My - Apple Support
- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.
If Find My iPhone is offline or not working, read this Apple Support article to get help; e.g., when you don't see your device listed, or you see an unexpected device or an alert that says your device is offline. --> If Find My is offline or not working - Apple Support
If a message says your Apple ID is locked or disabled "for security reasons", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support
If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support
To me it is sounding like your account may have been compromised by the theft of the device. In that case
read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
Read this support article about what to do if a iPhone or iPad is lost or stolen -->
Find your lost iPhone or iPad with Find My - Apple Support
- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.
If Find My iPhone is offline or not working, read this Apple Support article to get help; e.g., when you don't see your device listed, or you see an unexpected device or an alert that says your device is offline. --> If Find My is offline or not working - Apple Support
If a message says your Apple ID is locked or disabled "for security reasons", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support
If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support
To me it is sounding like your account may have been compromised by the theft of the device. In that case
read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
How do I locate a device that has been stolen