MacBook Air won’t restart

Tried to run an Intego update and had to shutdown to finish install. Now MacBook won’t restart. What to do?

MacBook Air, macOS 14.1

Posted on Nov 22, 2023 8:40 AM

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Question marked as Top-ranking reply

Posted on Nov 25, 2023 9:26 PM

Try booting into Safe Mode. If this works, then uninstall Intego by following the developer's instructions since anti-virus apps, cleaning/optimizer apps, and third party security software are not needed on a Mac and usually causes more problems than they solve.


macOS already has great built-in security especially when the user also practices safe computing practices as outlined in this excellent article written by a respected forum contributor:

Effective defenses against malware and other threats - Apple Community


2 replies
Question marked as Top-ranking reply

Nov 25, 2023 9:26 PM in response to ChetReisner

Try booting into Safe Mode. If this works, then uninstall Intego by following the developer's instructions since anti-virus apps, cleaning/optimizer apps, and third party security software are not needed on a Mac and usually causes more problems than they solve.


macOS already has great built-in security especially when the user also practices safe computing practices as outlined in this excellent article written by a respected forum contributor:

Effective defenses against malware and other threats - Apple Community


Nov 25, 2023 9:34 PM in response to ChetReisner

"MacBook Air won’t restart: Tried to run an Intego update and had to shutdown to finish install. Now MacBook won’t restart. What to do?"

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Troubleshoot the MacBook Air's Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.


B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

A Few Links to Refer to Power:





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MacBook Air won’t restart

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