Remove a shipping address from Apple Pay

When I use Apple Pay for a purchase online, the default shipping address is my old office (where I no longer work)


I can click on it and change to my home address before approving Apple Pay. But happened twice now, even though I see home address when I click pay, online store still gets my old office address from Apple???


I’ve done troubleshooting suggested here;

-removed address from contact card.

-verified that only home address is present under Payment & Shipping in settings.

-verified only home address is present on appleid.apple.com.



as it is right now, I can’t find my old work address listed anywhere on my phone or on apples various websites.


but still, every time I use Apple Pay for online purchase, the default address that pops up is that old work address.


Any ideas?

iPhone 13 mini, iOS 17

Posted on Nov 22, 2023 2:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2024 12:23 PM

I found a way: I went to a site that accepted applepay. I chose an item to purchase and went to checkout using ApplePay. On the payment screen that comes up allowing to select a shipping address, selected the double arrows to change shipping address. Then selected "Edit Shipping Address". This showed me a list of all the addresses available. I selected an old addresses I wanted to remove, then clicked on the "-" at the bottom of the list. Then clicked "Done". I then clicked cancel because I didn't want to actually purchase anything at that time.


This removed the old addresses from showing up in "Wallet & Apple Pay" in System Settings. Hope this info is useful to someone!

Similar questions

31 replies
Question marked as Top-ranking reply

Jan 10, 2024 12:23 PM in response to snolind ddd

I found a way: I went to a site that accepted applepay. I chose an item to purchase and went to checkout using ApplePay. On the payment screen that comes up allowing to select a shipping address, selected the double arrows to change shipping address. Then selected "Edit Shipping Address". This showed me a list of all the addresses available. I selected an old addresses I wanted to remove, then clicked on the "-" at the bottom of the list. Then clicked "Done". I then clicked cancel because I didn't want to actually purchase anything at that time.


This removed the old addresses from showing up in "Wallet & Apple Pay" in System Settings. Hope this info is useful to someone!

Sep 4, 2024 8:41 PM in response to snolind ddd

Had the same problem, old address in Apple ID was triggering an alert with a MasterCard when added to Apple Wallet, requiring a call to the bank instead of a simple text / email verification.


Found a solution: go to Apple

Maps app -> click on “Favorites” -> Find “Home” or “Work” -> click on the small encircled “i” (information) -> it brings a new screen tilted “Details” -> on that screen click on “Contact Card” -> “Contact Card” comes up, click on “Edit” at the top right corner - and voila, you can remove and edit addresses and other information.


Later saw that you can go to Apple “Contacts” app, and at the top it will present “My Card” - which you can click and then click “Edit” at the top right, to obtain the same results.


Hope it helps others, like this thread helped me get on the path to finding the solution. Thanks.

Jan 9, 2024 10:14 AM in response to Jeff Donald

Yes, have reviewed all of that. Under the "Shipping address" and the page that comes up when clicking "additional details for a card, such as the billing address, Device Account Number, or recent transactions on this Mac (not available for all cards), click the card," in both places there are three addresses listed (current address x2 + old address). There are no options to delete an address, only to add.



Apr 6, 2024 7:34 AM in response to dbernie41

OK, check these three locations please;


Each card also has an address associated with the account. Please follow this path;


iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > tap card to edit > tap Billing address > tap edit (upper right corner of screen) edit necessary changes


iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > Shipping Address (edit or delete address


iPhone > Settings > Wallet & Apple Pay > Transaction Defaults (scroll down) > Shipping Address > Edit (upper right corner of screen) > either Enter New Shipping Address, add new address or edit/delete addresses


Jan 17, 2024 11:13 AM in response to K F3

Same issue here. On my MacBook, Apple Pay settings has 4 copies of my old address to select from, and I can only Add New Address, there's no option to delete them. On the iPhone, the same setting DOES have an option to remove an address, but unfortunately this info doesn't get synced between devices.


It seems like they simply forgot to add a "Remove Address" option on the Mac.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Remove a shipping address from Apple Pay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.