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Unable to open Mac App Store. Closes immediately.

App Store attempts to open and the immediately closes. Offers chance to send error report to Apple.

MacBook Pro 14″, macOS 14.1

Posted on Nov 23, 2023 11:17 AM

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10 replies

Nov 23, 2023 11:33 AM in response to jameslthrp

See the following Apple articles:

Check the status of your network on Mac

Check the status of your network on Mac - Apple Support

 

You need to have a good Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


Turn Off VPN, see -> Change VPN settings on Mac

Change VPN settings on Mac – Apple Support (UK)

 

If your Mac isn't connecting to the internet over Wi-Fi

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

 

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.



Nov 23, 2023 2:01 PM in response to jameslthrp

This just started happening to me as well. Every time I try to launch app store, or manage account settings from the settings app, I am getting a "App Store quit unexpectedly" pop up window. I assumed it was either a problem with a recently installed app or maybe the user account.


I recently purchased an M3 Macbook Pro, and I still have a backup from my previous Mac. To try and resolve the issue I went as far as to completely erase all settings and content. Reinstall MacOS. Login with a new account, while skipping the login to a apple ID.


And the app store still crashes on startup. While having no account association.


Kind of stumped on what I could try next. I'm wondering if this is being caused by an update.

Nov 23, 2023 2:14 PM in response to jameslthrp

Update, so my Mac App Store would flash the dialog window quickly (<1 second) then crash, I was able to get the Mac App Store app to remain open by in that <1 second flashing of the window select a different category to force the App Store try and load a different screen. Apparently that helped. I double-clicked on a few and somehow the Play category managed to load and now I'm in the application. I would probably try one of the other categories beyond the Discover category.



Hope you get past the immediate closure soon!

Unable to open Mac App Store. Closes immediately.

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